Support E-Comm clients through Microsoft 365 troubleshooting, first-level remote service, and customer-focused technology assistance. This full-time role includes required shift work.
As an experienced Service Desk Technician 1, you will support internal and external clients through Technology Services. The work covers Microsoft Windows, Microsoft 365 applications, hardware, mobile devices, networks, wireless technology, and telephony. You will assess incidents, apply approved fixes, and escalate unresolved matters.
Key Responsibilities:
- Answer calls and emails while logging incidents and requests
- Troubleshoot Microsoft 365, Windows, hardware, and network issues
- Provide first-level remote support to internal and external clients
- Manage user access, passwords, onboarding, and offboarding tasks
- Monitor escalated tickets, alarms, alerts, and knowledge articles
Requirements:
- Certificate in computer information systems or equivalent training and experience
- Practical Microsoft Windows and Microsoft 365 support knowledge
- Familiarity with Intune, Configuration Manager, Entra ID, and Citrix
- Working knowledge of LAN, WAN, VPN, TCP/IP, DNS, and DHCP
- Canadian citizenship or permanent residency with five-year Canadian residency
Bring Microsoft 365 troubleshooting, customer service, and technical documentation skills to E-Comm's critical service desk.
Service Desk Technician Microsoft 365 Support in Vancouver employer: E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
E-Comm is an exceptional employer that prioritizes public safety and community service, offering meaningful work as a Network Specialist in the vibrant locations of Vancouver and Saanich. With a strong commitment to employee growth, competitive salaries, and comprehensive benefits including a pension plan and generous vacation time, E-Comm fosters a collaborative and inclusive work culture where your contributions directly impact the safety of communities across B.C.
Contact Details:
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated Recruitment Team
