Network Specialist in Vancouver

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich.

At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve.

OUR VALUES

• RESPECT
• ACCOUNTABILITY
• INTEGRITY
• SERVICE
• COLLABORATION

We are seeking an experienced Network Specialist to join our highly technical Network Services team. Reporting to the Network Supervisor, the Network Specialist plays a key role in ensuring the stability, security, and performance of public safety and critical 911 voice networks. This position is responsible for providing second-level network support, troubleshooting advanced network issues, performing proactive maintenance, and documenting network activities. The Network Specialist will also participate in the implementation, support, tuning, and management of enterprise-wide, life-critical networks and services, helping to maintain E-Comm's high standards of reliability for its partners.

Key Responsibilities:

• Network Performance Monitoring & Troubleshooting: Continuously monitoring network performance, proactively addressing issues, and conducting tuning to align with service agreements.
• Configuration & Maintenance: Analyzing, configuring, and resolving network-related issues (e.g., security and performance metrics) to ensure network responsiveness, efficiency, and stability; working alongside the Senior Network Specialist to implement equipment changes and configurations.
• Incident & Problem Management: Providing second-level support, performing incident diagnosis and root cause analysis on system performance issues; maintaining accurate records, documents, and statistics related to network operations and incident resolutions.
• Technology & Best Practice Awareness: Staying current with evolving network technologies, best practices, security threats, and protection mechanisms to ensure optimal network safety and performance.
• Documentation & Communication: Preparing and maintaining various technical documents and records; effectively communicating technical concepts, advice, and presentations to internal and external stakeholders.

WHAT YOU WILL BRING:

• Degree in Computer Science, Network Engineering, or a related engineering discipline, or a combination of equivalent training and hands‑on experience will also be considered.
• Cisco Certified Network Associate (CCNA) certification is required.
• Cisco CCNP Certificate would be advantageous.
• ITIL Foundation v3 (or later) accreditation is preferred.
• In‑depth knowledge of network technologies and standards, including switches, routers, firewalls, VPN, encryption, routing protocols, high availability protocols, and virtualization technologies.
• Cloud networking experience would be an asset.
• Strong ability to troubleshoot complex network issues, perform testing, and conduct root cause analysis to address network challenges effectively.
• Proven ability to establish and maintain effective working relationships with internal teams, customers, and external partners.
• Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear advice and presentations.
• Ability to manage tasks and responsibilities with minimal supervision, prioritizing network stability and performance.

SECURITY REQUIREMENTS:

As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 5 years. To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.

WHAT WE OFFER:

• Meaningful work - work with a sense of purpose, supporting the public and first‑responders.
• Competitive salary - with the opportunity for increases.
• 3 weeks’ vacation to start.
• Earned Time Off - eligibility to participate in our Accumulated Time‑Off Program.
• 100% paid extended health and dental benefits.
• Pension – employer matched contributions to Municipal Pension Plan, a defined benefits plan.
• Career development - we are supportive in developing your skills while pursuing your career at E-Comm.

Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

JOB DETAILS:

• Number of positions: 1
• Job status: Regular Full-Time
• Hours of work: Monday to Friday, 40 hours per week
• Wage/Salary: $112,361.60 to $117,249.60 (2025 rates)
• Employee Group: Union

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability, please email talent@ecomm911.ca.