Design scalable onboarding programs with instructional design and learning technology expertise for stronger product adoption and customer success. Support customers through virtual and in-person learning experiences.
As an Onboarding and Training Specialist, you will create customer programs for law firms, academic institutions, and enterprise clients. You will serve as a product subject matter expert for Unity, E-core, UEM, ACL, and similar solutions. The work supports product launches, customer enablement, and long-term retention.
Key Responsibilities:
- Design scalable onboarding experiences for varied customer segments
- Develop plans for implementations, migrations, and transitions
- Deliver demonstrations and virtual or in-person training
- Create LMS content, tutorials, videos, and learning paths
- Measure effectiveness through feedback, usage data, and metrics
Requirements:
- Two-plus years working with Unity products or similar solutions
- Customer onboarding experience in SaaS or software environments
- Strong instructional design and curriculum development capabilities
- Proficiency with LMS and content creation tools
- Excellent communication, facilitation, and stakeholder management skills
Apply your onboarding, instructional design, and product expertise to create measurable learning experiences for customers and internal stakeholders.
Customer Onboarding Training Specialist in Toronto employer: Dye & Durham Talent Team
Dye & Durham is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior Product Manager role in Canada. With a strong focus on employee growth and development, the company offers unique opportunities to lead AI-driven initiatives while working alongside talented professionals across various departments. Employees benefit from a supportive environment that values their contributions and encourages meaningful engagement with key stakeholders.
