At a Glance
- Tasks: Develop and maintain ITOM solutions using ServiceNow modules.
- Company: Join DXC Technology, a leader in IT services and consulting.
- Benefits: Full-time role with competitive salary and growth opportunities.
- Other info: Collaborative environment with leadership opportunities for growth.
- Why this job: Make an impact by optimizing IT operations for global companies.
- Qualifications: 3-5 years of experience with ServiceNow ITOM and strong problem-solving skills.
The predicted salary is between 106875 - 130625 $ per year.
Senior Service Now ITOM Technical Consultant
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds.
The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.
Learn more about how we deliver excellence for our customers and colleagues at DXC. com.
Responsibilities
- Develop and maintain ITOM solutions within Service Now ITOM modules (Discovery, Service Mapping, Event Management, etc.).
- Good understanding of Service Now toolsets.
- Service Mapping and Discovery: Implement and maintain service maps and discovery schedules to ensure accurate and up-to-date configuration data.
- Event Management Implementation: Configure event rules, alerts, and notifications within Service Now Event Management to automate incident creation and response.
- ITOM integrations experience or knowledge (Sail Point, SAP, SCCM, Dynatrace, etc.).
- Interacts with client management to answer questions, solve problems and requests regarding complex system issues.
- Provides leadership and work guidance to less experienced personnel.
- Basic Qualifications
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in computer science, management information systems, or related field preferred
- At least 3-5 years of experience.
- Experience working with appropriate Service Now ITOM functions and tools.
- Certifications in Service Now ITOM space like discovery, service mapping etc.
- Experience working with company products and services.
- Experience working with company and client documentation and Service Now ITOM Management procedures.
- Experience developing complex Service Now ITOM Management implementations and organizational processes.
- Preferred Qualifications
- Strong analytical and problem-solving skills
- Good personal computer and business solutions software skills
- Ability to work independently and as part of a team
- Seniority level
- Mid-Senior level
- Employment type
- Full-time
- Job function
- Information Technology
- Industries
- IT Services and IT Consulting
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Senior ServiceNow ITOM Technical Consultant employer: DXC Technology
At DXC Technology, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous learning opportunities and the chance to work with cutting-edge technologies in a dynamic environment. Located in Canada, we offer a supportive atmosphere where your contributions are valued, and you can make a meaningful impact on global enterprises.
