Lead major incident restoration for DXC on-site in Quebec, using ITIL expertise and decisive communication across global support teams.
As a Major Incident Manager, you will coordinate service restoration for Pratt's DT environment through the Global Command Center. The role requires ITSM proficiency, technical analysis, structured communication, and disciplined follow-up. You will engage technical teams and service providers while supporting operations across more than 160 locations worldwide.
Key Responsibilities:
- Acknowledge escalated incident tickets from the Command Center
- Lead incident bridges and coordinate technical action owners
- Send standard communications every 30 minutes
- Document timelines, decisions, impacts, and corrective actions
- Support AAR/RCA reviews and process improvements
Requirements:
- Minimum five years in a similar role
- ITIL Foundation certification and strong ITSM process knowledge
- Five years supporting diverse infrastructure technologies
- Technical analysis and problem-solving skills
- Availability to work different shifts on-site
Apply major incident leadership, ITIL processes, and service restoration expertise to DXC's Quebec-based Global Command Center.
Major Incident Manager Quebec in Québec employer: DXC Technology Morocco
At DXC Technology, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture that prioritizes employee wellbeing and professional growth. As an Analyst I in Infrastructure Services, you'll have the opportunity to enhance your technical skills while contributing to meaningful projects in a supportive environment. Our commitment to diversity and flexibility ensures that every team member can thrive and make impactful contributions to our infrastructure services.
