Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives in Whitby

Durham Community Health Centre (DCHC) is a charitable registered organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.

DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.

Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness support, and health education.

This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community.

The role demands a leader who thrives in complexity, excels in driving enterprise-wide performance, and is relentless in the pursuit of excellence. At DCHC we are committed to a collaborative culture where strategic thinking, execution discipline and shared leadership are at the core of everything we do.

As a key member of the Executive Leadership Team, the Senior Director will be responsible for aligning enterprise performance, strategic initiatives, and quality improvement with DCHC’s long-term vision. This role is a unique opportunity for an innovative leader to build high-impact frameworks for evaluation, decision support, special project execution and quality transformation.

The right candidate will be a visionary, a doer and a collaborator; someone who can seamlessly transition between strategy and execution while fostering an organizational culture of continuous improvement and strategic excellence.

KEY RESPONSIBILITIES

• Provide enterprise leadership across strategy execution, performance intelligence, transformation, risk, quality, accreditation, and organizational alignment.
• Translate DCHC’s strategic plan into clear annual priorities, business operating plans, performance measures, and funder accountabilities.
• Lead enterprise strategy execution and monitor progress against strategic commitments, ensuring alignment with organizational priorities and long-term strategic objectives.
• Establish DCHC’s enterprise performance management framework.
• Develop integrated, real-time dashboards, scorecards, quality indicators, and performance reporting tools.
• Lead enterprise analytics, program evaluation, KPIs, outcome measurement, governance reporting, and data-informed decision-making.
• Provide the CEO and ELT with timely intelligence focusing on trends to support strategic decisions and performance improvement.
• Lead CEO and ELT-sponsored strategic initiatives, complex enterprise projects, and transformational initiatives that improve service delivery and operational effectiveness.
• Lead the enterprise risk management strategy, including proactive risk identification, mitigation, monitoring, annual planning, and reporting.
• Serve as a strategic advisor to the Office of the CEO.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in healthcare administration, Business Administration, or a related field (master’s preferred).
• 7-10 years of progressive senior leadership experience in enterprise performance, strategic execution, quality improvement, program evaluation, risk management, or transformation leadership.
• Proven success in leading high-impact initiatives, enterprise-wide projects, and complex change management efforts.
• Strong ability to analyze data, identify trends, and translate insights into strategic action.
• Exceptional leadership, stakeholder engagement, and executive communication skills.

This is a high-stakes, high-impact leadership role. It requires a strategic powerhouse who can execute with precision, a collaborative leader who thrives in a multi-disciplinary, fast-paced environment, and a change agent who is comfortable leading transformational initiatives and navigating complexity.

Impact at Scale – Drive transformational change in a high-performing primary care organization.

Comprehensive health benefits and Healthcare of Ontario Pension Plan (HOOPP) are included.

Full vaccination against COVID-19 is mandatory for this position (DCHC will adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

DCHC encourages applications from individuals who reflect the diversity of the communities served, including Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and other equity-deserving groups.

DCHC is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive.