Supervisor

GENERAL JOB DESCRIPTION:

Provide day-to-day leadership and direction to Print Manufacturing employees, ensuring production work is carried out safely, efficiently, and to established quality standards. Act as a key communication link between employees, Team Leaders, and department leadership while supporting employee performance, operational priorities, and Continuous Improvement (CI).

DUTIES AND RESPONSIBILITIES:

• Provide day-to-day leadership and direction to production employees, clearly communicating priorities, expectations, and changes in work requirements.
• Promote, consistently apply, and comply with Company policies and procedures.
• Address employee concerns and performance issues promptly and fairly, with appropriate documentation and follow-up.
• Support the IPP (Improved Performance Program) and other performance management processes by providing coaching, feedback, recognition, and input to department leadership.
• Maintain clear and timely communication between employees, Team Leaders, Supervisors, and department leadership, including effective shift handovers and follow-up on outstanding issues.
• Monitor daily production priorities and progress, help remove barriers, and ensure required production information and records are completed accurately and on time.
• Lead and participate in scheduled meetings, team huddles, and other department communications.
• Promote a safe work environment and ensure employees follow established safety rules, procedures, and safe work practices.
• Ensure workplace incidents, injuries, first aid occurrences, and safety concerns are responded to and reported in accordance with Company procedures.
• Ensure attendance and call-in documentation is completed and follow up on attendance concerns as required.
• Maintain a strong focus on quality by monitoring work, addressing concerns, and working with employees to prevent recurring issues.
• Support and promote Continuous Improvement (CI) by encouraging employee involvement, identifying opportunities for improvement, helping implement changes, and supporting the sustainability of improvements.
• Support employee onboarding, training, cross-training, and ongoing development to help build capability within the department.
• Promote teamwork, accountability, respectful communication, and a positive work environment.
• Stay current on department communications and complete required updates in Company systems and communication platforms.
• Assist with department materials, supplies, and other operational needs as required.
• Perform other duties as assigned.

SKILLS REQUIRED:

• Strong leadership skills with the ability to coach employees, provide feedback, and support accountability.
• Effective verbal and written communication skills, with the ability to communicate clearly and respectfully at all levels.
• Strong organizational and time-management skills with the ability to prioritize competing demands in a fast-paced production environment.
• Good judgment and problem-solving skills, with the ability to identify issues, make timely decisions, and **escalate concerns** when appropriate.
• A collaborative, improvement-focused mindset and a willingness to support and lead Continuous Improvement (CI) activities.
• Ability to work independently while also contributing effectively as part of the department leadership team.
• Comfortable using computers and standard business applications, including Microsoft Office and Company production/communication systems.
• Ability to communicate effectively in English, both verbally and in writing, to support safe operations and workplace communication.

EDUCATION, TRAINING and EXPERIENCE:

• High School Diploma or equivalent.
• Minimum 2 years of experience in a leadership role within a manufacturing or production environment.
• Post-secondary education or supervisory/leadership training is considered an asset.
• Experience with employee coaching, performance management, workplace safety, and Continuous Improvement (CI) is considered an asset.
• Previous experience training or developing employees is considered an asset.

SHIFT: Evenings, Monday to Friday from 2:30 pm to 11:00 pm