Deliver outstanding Member service at DUCA's Guelph branch using cash handling, communication, and financial transaction skills. This is a full-time, front-line opportunity.
As a Member Service Representative, you will welcome Members, answer inquiries, and identify opportunities through communication and inquiry. You will support deposits, withdrawals, transfers, account openings, referrals, and routine financial services. Accuracy, timely service, and organized multitasking help safeguard DUCA's assets and support branch growth.
Key Responsibilities:
- Welcome Members and provide outstanding counter and phone service
- Process deposits, withdrawals, transfers, bill payments, and wires
- Open accounts and refer Members to appropriate advisors
- Balance cash, outgoing cheques, and daily transactions
- Follow up with Members and book advisor appointments
Requirements:
- High School Diploma or equivalent
- Experience working with and handling cash
- Strong knowledge of computer systems
- Two years' bank or credit union customer experience preferred
- Excellent verbal and written communication skills
Bring Member-focused service, financial transaction accuracy, and opportunity spotting to DUCA's full-time Guelph branch team.
Member Service Representative Guelph employer: DUCA Financial Services Credit Union Ltd.
At DUCA, we pride ourselves on being a vibrant credit union that embodies our 'profits with a purpose' philosophy, offering competitive rates and personalized financial solutions. Our collaborative work culture fosters employee growth and development, ensuring that every team member can make a meaningful impact in the lives of our Members and communities. With a commitment to accessibility and innovation, working at our Corporate Office in Southern Ontario provides unique opportunities to contribute to a B-Corp certified organization dedicated to social responsibility.
Contact Details:
DUCA Financial Services Credit Union Ltd. Recruitment Team
