At a Glance
- Tasks: Coordinate seamless transportation solutions for ocean and air freight while delivering top-notch customer service.
- Company: Join DP World Canada, a leader in freight forwarding with a dynamic team.
- Benefits: Competitive salary, growth opportunities, and a fast-paced work environment.
- Other info: Exciting role with opportunities to manage shipments and resolve challenges.
- Why this job: Make an impact in logistics and enhance your skills in a thriving industry.
- Qualifications: 2+ years in freight forwarding and strong customer service skills required.
The predicted salary is between 63000 - 77000 $ per year.
Job Description
The Customer Service and Operations Specialist supports DP World Canada's Freight Forwarding team by coordinating seamless transportation solutions for ocean and air freight.
This role offers an exciting opportunity to manage shipments, ensure compliance, and deliver top-notch customer service in a fast-paced and dynamic freight forwarding environment.
Role Purpose
The Customer Service and Operations Specialist supports DP World Canada's Freight Forwarding team by coordinating seamless transportation solutions for ocean and air freight.
This role offers an exciting opportunity to manage shipments, ensure compliance, and deliver top-notch customer service in a fast-paced and dynamic freight forwarding environment.
Key Responsibilities
- Organize and arrange transportation for customers with strong focus on ocean and air freight.
- Create files, arrange for pickup and obtain shipment documentation necessary for domestic/international transportation, liaison between parties to provide status updates.
- Follow appropriate work instructions or checklist to create consistency and minimize errors.
- Enter shipment and bookings details into approved freight forwarding platforms in a timely and accurate manner, submit all required documentation from the system (i. e.
Master, AES, ACI, EDI, booking confirmations, etc.) and create invoices.
- Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries.
- Ensure safe transport execution in line with official requirements.
- Manage shipments from open to close – handle all day-to-day operational activities and close out the file in accounting.
- Knowledge & Qualifications
- 2 plus years working within the freight forwarding industry with a strong focus on ocean and air freight.
- Graduate of an accredited freight forwarding program with strong day to day knowledge of the Freight Forwarding platforms.
- Comprehensive understanding and expertise in the application of Canada's import and export regulations.
- Proactive and collaborative team player with exceptional customer service skills.
- Effective verbal, written, and interpersonal skills and the ability to communicate with clients, carriers, other forwarders, and vendors.
- Knowledge and experience in PC and MS Office applications.
- Must be fluent in English.
- Previous Canadian work experience or experience working directly with Canadian industries.
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Customer Service & Operations Specialist in Burnaby employer: DP World
DP World Canada is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. With a commitment to employee growth, we offer comprehensive training programs and opportunities for advancement within the logistics and supply chain sector. Located in Canada, our team enjoys a supportive environment that values strong relationships with clients and stakeholders, making it a rewarding place to build a meaningful career.
