Represent Genesis Downtown Toronto in person, by phone, email, chat, and text while coordinating service appointments and guest experiences. Your communication skills shape every first impression.
As Genesis Concierge & Service BDC Coordinator, you will welcome guests, manage inbound leads, and support the Genesis Ownership Service team. You will schedule appointments, follow up on reminders, recalls, and promotions, and maintain accurate CRM information. Your work helps guests navigate their Genesis service journey.
Key Responsibilities:
- Welcome facility guests with personalized Genesis hospitality
- Respond to inbound leads across communication channels
- Schedule service appointments accurately and efficiently
- Coordinate loaner vehicles and service status updates
- Track lead activity and guest satisfaction metrics
Requirements:
- High school diploma or equivalent
- Strong written and verbal communication skills
- Excellent phone etiquette during high-volume interactions
- CRM, Microsoft Office Suite, and computer proficiency
- Flexibility for days, evenings, and Saturdays
Bring confident communication, organized follow-up, and luxury guest service to Genesis Downtown Toronto's service experience.
Genesis Concierge Service BDC Coordinator in Toronto employer: Downtown AutoGroup
At Yorkdale Nissan, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work environment in the heart of Toronto. Our commitment to employee growth is evident through ongoing training and mentorship opportunities, ensuring that our team members thrive both personally and professionally. With a focus on a guest-centric culture and a state-of-the-art facility, we offer a unique chance to lead a high-impact auto team while enjoying the vibrant lifestyle that Toronto has to offer.
