Dover Fueling Solutions is seeking an Escalation Analyst in Moncton, Canada. The role bridges Level 1 customer support and Level 3 teams, owning urgent tickets, performing advanced troubleshooting, and ensuring SLAs are met.
Responsibilities include managing escalations, guiding analysts, resolving complex hardware/software issues, providing training, and coordinating with other departments to achieve swift resolutions.
Escalation Analyst - Advanced Tech Support & Mentorship in Moncton employer: Dover-Corporation
Dover Fueling Solutions is an exceptional employer that prioritizes safety, quality, and employee growth in the heart of Cambridge, Ontario. With a strong commitment to fostering a collaborative work culture, employees benefit from ongoing training opportunities and a supportive environment that encourages professional development. Join us to be part of a team that values your expertise and dedication while contributing to innovative solutions in the fueling industry.
