Engagement Manager Lead in Toronto

DoorDash is scaling its Canadian business at an unprecedented rate, and we are hiring a leader to be responsible for key merchant relationships, along with Manager responsibility within our wider Enterprise Post-sale and Partnerships team. You will be responsible for the strategic vision, development, and growth of our select Merchant relationships and account owner(s) across the largest restaurant groups in North America and product verticals. You will report to the Head of Enterprise Restaurant Post-sale for DoorDash Canada.

Canada is a critical piece of DoorDash's success and has an important seat at the table, as a market that is known for innovation and ability to win. You’ll leverage AI-powered insights, data-driven signals, and emerging tools to shape strategy, inform decision-making, identify opportunities, and drive growth across complex, enterprise-level engagements. By integrating AI and data-enabled analysis into day-to-day workflows, you’ll improve prioritization, execution, and business impact while partnering cross-functionally to translate evolving platform and AI capabilities into clear, tangible value for partners and the business.

As an Engagement Manager Lead on our Enterprise team, you will join a passionate team of sales and relationship managers, as we deepen our partnerships with Canada's most strategically important merchants. You will be responsible for the ownership and growth of a subset of our largest Enterprise Restaurant partnerships, along with directly managing a select number of account managers.

You will play a key role in the rollout of new brand partnerships, growing existing merchants (signing new products and new stores), partnering to grow business with marketing and working closely with product teams and other key internal stakeholders. You will also help to develop the strategic frameworks and operating models across the team to deliver a seamless experience to our merchant partners and post-sale team. This role is a fixed term assignment with an expected duration of 18 months.

You're excited about this opportunity because you will…

• Develop, and grow a phenomenal team of high performing salespeople and relationship managers, with a direct report of your own.
• Own, develop and foster strategic merchant partnerships to drive sales growth across a number of levers, including marketing, store count, product and operations.
• Develop Merchant relationships with C-suite, as well as strategy, marketing, and operations leads to provide a best-in-class partnership.
• Work cross-functionally and serve as the liaison between our partners and DoorDash leadership, marketing, product, operations, and other functional teams.
• Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency.

We're excited about you because you are…

• Relationship Obsessed -- You have 8+ years experience managing complex partnerships and developing novel approaches to grow them with Senior stakeholders.
• Leadership Focused -- You have 3+ years' experience growing and managing a high performing team, with direct experience in account management. You feel confident working cross functionally, and are able to effectively influence to unlock the best outcomes for our Merchants and DoorDash.
• Partnership Approach -- You are an analytical thinker who enjoys using data to tell a story. You can seamlessly find the right balance between leveraging data and common sense to problem solve.
• Impact Driven -- You have demonstrated a natural desire to make a measurable impact on the business and have an exceptional track record.
• Multi-Disciplinary -- You are happy juggling many priorities concurrently in a fast-paced, ever-changing environment.
• AI Fluently – You are proficient in the use of AI tools and use them regularly to enhance the productivity and quality of your work.
• Experience leveraging data, AI-informed insights, and emerging AI tools to drive strategic decisions, enhance productivity, and improve outcomes in complex business environments.
• Strong ability to interpret AI-generated insights, synthesize them into clear, actionable recommendations and executive-level narratives, and influence stakeholders.
• Baseline fluency in AI concepts, with a willingness to continuously learn and adopt new technologies as AI capabilities become increasingly embedded in workflows, products, and customer interactions.

Nice to Haves

• High growth or early-stage startup experience.
• Proficiency in one or more AI, analytics & visualization tools (e.g., Sigma, Excel, Claude, SQL, Chat GPT).
• Knowledge of CRM software (e.g., Salesforce).

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays. Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.