At a Glance
- Tasks: Lead high-urgency incidents and manage complex technical situations.
- Company: Donna Cona Inc., a key player in government contracting.
- Benefits: Diverse and inclusive workplace with equal opportunity for all.
- Other info: Must have a valid security clearance and ITIL certification.
- Why this job: Make a real impact by managing critical incidents in a dynamic environment.
- Qualifications: 8-10 years of incident management experience and strong analytical skills.
The predicted salary is between 90000 - 110000 $ per year.
Donna Cona Inc. is currently seeking an Incident Management Leader for one of our key government clients. This posting is for an incorporated contract engagement and is not an employment position.
Candidate MUST have the following:
- A valid security clearance at the level of Reliability;
- Eight (8) to ten (10) years of dedicated Incident Management experience, including significant experience leading high-urgency incidents within large, complex enterprise environments;
- Demonstrated experience managing incidents affecting high-availability, business-critical systems with significant operational and stakeholder impact;
- Strong experience leading complex incident bridges involving multiple technical teams, vendors, and senior stakeholders;
- Demonstrated ability to remain calm, structured, and decisive while leading teams in high-pressure and time-sensitive situations;
- Experience conducting post-incident reviews and driving corrective actions and continuous improvement;
- Strong analytical and problem-solving skills, including the ability to quickly understand complex technical situations.
Candidate should have the following demonstrated experience:
- Ability to communicate in both official languages; French and English;
- Supporting Oracle PeopleSoft, preferably within a large-scale payroll, ERP, or similarly complex transactional environment;
- Supporting large government, financial, payroll or other highly regulated and operationally critical systems;
- Holding an ITIL Service Management certification, preferably ITIL 4;
- Working in environments with formal service-level agreements, operational governance, and executive reporting;
- Working across both application and infrastructure service organizations in a multi-vendor environment.
Donna Cona is committed to a diverse, equitable and inclusive workplace. We are an equal opportunity employer. We don’t discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age or any other protected status. We are committed to maintaining a barrier free recruitment process by providing equal employment opportunities through recruiting and retention of individuals.
Incident Management Leader employer: Donna Cona Inc.
At Donna Cona Inc., we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Cloud Infrastructure Engineer in Ottawa, you'll enjoy competitive benefits, opportunities for professional growth, and the chance to contribute to meaningful government projects that make a difference in the community. Join us to elevate your career while working in a supportive environment that values your expertise and encourages continuous learning.
