Enhance technology support as an Analyst for End User Support Services in a 24/7 environment. Leverage your desktop support skills to ensure continuous system reliability.
This role focuses on providing top-notch operational expertise in preventive maintenance and incident resolution within the end-user computing environment. You will assist with system upgrades and projects, ensuring a smooth end-user experience. Additionally, deliver white-glove service to VIP stakeholders while documenting and resolving complex technical issues.
Key Responsibilities:
- Ensure system availability through effective incident resolution
- Collaborate with teams on technology initiatives
- Fulfill requests for hardware and software support
- Support the implementation of office technology solutions
- Maintain hardware inventories accurately
Requirements:
- Degree in IT, Computer Science, or related field
- Three or more years in end-user support
- Customer-focused with strong interpersonal skills
- Knowledge of service desk tools like ServiceNow
- Ability to communicate effectively in French and English
Bring your expertise in desktop technologies to bolster user support and services.
Analyst for End User Support Services employer: Dollarama
Dollarama is an exceptional employer that fosters a culture of continuous improvement and collaboration within its Calgary Distribution Centre. Employees benefit from comprehensive training programs, opportunities for professional growth, and a supportive work environment that values innovation and teamwork. With a focus on operational excellence, Dollarama empowers its team members to make meaningful contributions while enjoying a dynamic and rewarding workplace.
