At a Glance
- Tasks: Lead a team to drive revenue growth and enhance customer satisfaction.
- Company: Join Docebo, a leader in innovative software solutions.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity for international travel and collaboration across global offices.
- Why this job: Make a significant impact by mentoring a talented sales team.
- Qualifications: 10+ years in tech sales with strong leadership experience.
The predicted salary is between 120000 - 140000 $ per year.
The Director of Enterprise Account Management at Docebo is responsible for driving the growth of existing customer accounts by leading a team of 5-8 enterprise account managers. This role focuses on increasing revenue through upselling, cross-selling, and renewals while ensuring high levels of customer satisfaction and retention. The Director will oversee hiring, coaching, and retaining top sales talent.
Responsibilities:
- Develop and implement account strategies to drive revenue growth through upselling and cross-selling within the existing customer base.
- Lead and mentor a team of 5-8 enterprise account managers, ensuring the team meets revenue and retention targets.
- Hire, onboard, coach, develop, motivate, and retain top-performing sales professionals.
- Collaborate with Professional Services, Customer Success, and New Business to ensure alignment on account strategies and opportunities for expansion.
- Oversee the creation and execution of account plans that focus on increasing customer engagement, satisfaction, and value realization.
- Monitor and analyze account performance, providing regular updates and insights to senior leadership.
- Present actionable data to C-level executives in a clear and succinct manner.
- Ensure a high level of forecast accuracy by driving a culture of consistent reporting and results tracking.
- Manage multiple responsibilities including sales management, strategy development, and lead generation.
- Drive cross-functional collaboration to align internal resources for account success, ensuring the delivery of value-added services to customers.
- Act as an escalation point for critical customer issues, working to resolve concerns in a timely and effective manner.
- Ensure effective communication and knowledge sharing within the team and across global offices.
- Monitor sales metrics and performance to ensure team success.
Requirements:
- 10+ years of technology enterprise sales experience, preferably in a SaaS or software company.
- Strong experience leading enterprise sales teams.
- Experience in B2B software sales.
- Proven experience in Human Resources and Learning Technologies.
- Bachelor’s degree or equivalent knowledge/experience.
- Proven track record of growing a customer base and consistently exceeding revenue targets.
- Excellent oral and written English communication skills.
- Strong use of insights and data-driven decision making to inform the sales process.
- Ability and willingness to travel both nationally and internationally up to 60%.
Director, Enterprise Account Management in Winnipeg employer: Docebo
At Docebo, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Senior Full-Stack Engineer, you will not only have the opportunity to work on cutting-edge technology but also benefit from continuous learning and mentorship programs designed to enhance your career growth. Located in a vibrant hybrid-work environment, we offer flexible working arrangements and a strong commitment to employee well-being, making us an exceptional employer for those seeking meaningful and rewarding employment.
