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The Director of Enterprise Account Management at Docebo is responsible for driving the growth of existing customer accounts by leading a team of 5-8 enterprise account managers. This role focuses on increasing revenue through upselling, cross-selling, and renewals while ensuring high levels of customer satisfaction and retention. The Director will oversee hiring, coaching, and retaining top sales talent
Responsibilities:
- Develop and implement account strategies to drive revenue growth through upselling and cross-selling within the existing customer base
- Lead and mentor a team of 5-8 enterprise account managers, ensuring the team meets revenue and retention targets
- Hire, onboard, coach, develop, motivate, and retain top-performing sales professionals
- Collaborate with Professional Services, Customer Success, and New Business to ensure alignment on account strategies and opportunities for expansion
- Oversee the creation and execution of account plans that focus on increasing customer engagement, satisfaction, and value realization
- Monitor and analyze account performance, providing regular updates and insights to senior leadership
- Present actionable data to C-level executives in a clear and succinct manner
- Ensure a high level of forecast accuracy by driving a culture of consistent reporting and results tracking
- Manage multiple responsibilities including sales management, strategy development, and lead generation
- Drive cross-functional collaboration to align internal resources for account success, ensuring the delivery of value-added services to customers
- Act as an escalation point for critical customer issues, working to resolve concerns in a timely and effective manner
- Ensure effective communication and knowledge sharing within the team and across global offices
- Monitor sales metrics and performance to ensure team success
Requirements:
- 10+ years of technology enterprise sales experience, preferably in a SaaS or software company
- Strong experience leading enterprise sales teams
- Experience in B2B software sales
- Proven experience in Human Resources and Learning Technologies
- Bachelor's degree or equivalent knowledge/experience
- Proven track record of growing a customer base and consistently exceeding revenue targets
- Excellent oral and written English communication skills
- Strong use of insights and data-driven decision making to inform the sales process
- Ability and willingness to travel both nationally and internationally up to 60%
Seniority level
Not Applicable
Employment type
Full-time
Job function
Sales and Business Development
Industries
Software Development
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Director, Enterprise Account Management in Ottawa employer: Docebo
At Docebo, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Senior Full-Stack Engineer, you will not only have the opportunity to work on cutting-edge technology but also benefit from continuous learning and mentorship programs designed to enhance your career growth. Located in a vibrant hybrid-work environment, we offer flexible working arrangements and a strong commitment to employee well-being, making us an exceptional employer for those seeking meaningful and rewarding employment.
