Drive success in the life sciences industry as VP of Solutions at DistillerSR. This hybrid-role focuses on customer service excellence, expanding service delivery capabilities and managing dynamic teams.
DistillerSR is looking for a VP, Solution Delivery to elevate our service offerings to SaaS clientele within the life sciences market. The position encompasses leadership of onboarding, support, and training initiatives while ensuring P&L responsibilities are met. Foster collaboration with key stakeholders across sales, marketing, and engineering to create holistic and impactful customer experiences.
Key Responsibilities:
- Own and direct P&L for service delivery solutions
- Lead implementation, support, and training teams
- Build operational rhythms in partnership with Finance
- Maintain high standards of customer engagement
- Identify expansion opportunities within existing accounts
Requirements:
- 10 years in leadership with services/delivery focus
- Background in regulated life sciences services
- Driven by a background in either Business or Computer Science
- Exceptional communication and collaborative skills
- Experience across global markets and enterprise clients
Take the lead in perfecting service delivery while enhancing DistillerSR's reputation for excellence in the life sciences field.
VP of Solutions - Life Sciences Sector in Ottawa employer: DistillerSR Inc.
At DistillerSR, we pride ourselves on being an exceptional employer in the life sciences sector, offering a dynamic hybrid work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programs and leadership opportunities, ensuring that our team members thrive while delivering top-notch service to our SaaS clientele. Join us in a culture that values excellence, teamwork, and impactful customer experiences, all while making a difference in the life sciences industry.
