At a Glance
- Tasks: Build strategic client partnerships and lead high-performing teams to drive success.
- Company: Direct Focus, a leader in marketing solutions with over 30 years of experience.
- Benefits: Coaching, mentorship, training, and opportunities for growth in a supportive environment.
- Other info: Join a culture of accountability, trust, and continuous improvement.
- Why this job: Make a real impact by helping clients achieve meaningful business outcomes.
- Qualifications: 8-10 years in marketing or client leadership, with strong team management skills.
The predicted salary is between 135000 - 165000 $ per year.
Build Trusted Partnerships. Lead Strategic Growth. Own Outcomes. At Direct Focus, Account Directors own outcomes. Not projects. Outcomes. You are responsible for the health, growth, profitability, and long‑term success of your portfolio. You serve as a trusted advisor to clients, a leader to your team, and a key contributor to the success of the organization. This role requires someone who can think strategically while remaining deeply connected to client needs, team performance, and operational excellence. You don’t wait for problems to arrive. You anticipate them. You don’t simply manage relationships. You deepen them. You don’t just protect what’s been built. You help clients and teams reach what’s next.
What We Mean By Great Client Service At Direct Focus, great client service means more than being responsive. It means understanding our clients’ businesses, anticipating needs, communicating clearly, creating value proactively, and helping clients achieve meaningful business outcomes. We strive to be trusted partners—not just service providers. We build long‑term relationships by combining strategic thinking, operational excellence, and a genuine commitment to helping our clients succeed.
What You’ll Do
- Build Strategic Client Partnerships Develop trusted relationships with senior stakeholders and help clients align marketing investments with business objectives. Identify opportunities to deepen client relationships, strengthen engagement, and create long‑term value. Take accountability for retention, profitability, forecasting accuracy, and overall account health.
- Lead High-Performing Teams Provide direction, coaching, and support to Account Managers and Account Coordinators while fostering accountability, collaboration, and professional growth.
- Guide Strategic Planning Provide leadership during account planning, quarterly business reviews, and major client initiatives.
- Strengthen the Business Partner with Strategy, Operations, and Executive Leadership to improve systems, workflows, and service delivery models.
What Success Looks Like
- High client retention
- Accurate forecasting
- Healthy client relationships
- High-performing account teams
What You Bring
- 8–10+ years of marketing, agency, client leadership, or business operations experience
- 3+ years leading teams
- Proven success managing strategic client relationships
- Strong financial and business acumen
- Experience growing accounts and identifying new opportunities
- Exceptional communication and leadership abilities
- Ability to balance strategic thinking with operational execution
- Comfort leveraging technology and AI-enabled tools to improve performance
How You Live Our Values
- Own it You lead with accountability and take responsibility for outcomes.
- Better 2.0 You seek smarter ways to strengthen client relationships, team performance, and business results.
- Make trust You build credibility through consistency, transparency, and follow‑through.
- Deliver “great” You help your team deliver exceptional work and meaningful client outcomes. You lead with empathy, authenticity, and respect while creating an environment where people can do their best work.
The Kind of Leader Who Thrives Here You: Think like an owner, build trust through consistency, connect work to business outcomes, protect both client interests and business performance, develop strong teams, lead with accountability and empathy.
Why Direct Focus? For more than 30 years, we’ve helped clients navigate change, solve complex marketing challenges, and achieve meaningful business results. We’re proud of what we’ve built, but we’re always looking for ways to improve, evolve, and create more value for our clients. We combine strategic thinking, operational excellence, technology, and scalable marketing execution to help organizations do more with less. Most importantly, we believe great work starts with great people. You’ll find: Amazing teammates, Coaching and mentorship, Training and professional development, Exposure to national and international brands, Modern tools and workflows, Opportunities for growth and advancement, A culture built on accountability, trust, and continuous improvement.
Account Director in Toronto employer: Direct Focus
At Direct Focus, we pride ourselves on being an exceptional employer that fosters a culture of accountability, trust, and continuous improvement. As an Account Director, you will not only lead high-performing teams but also have access to coaching, mentorship, and professional development opportunities that empower you to grow alongside national and international brands. Our commitment to strategic thinking and operational excellence ensures that you are equipped with modern tools and workflows, making your work both meaningful and rewarding in a collaborative environment.
