At a Glance
- Tasks: Coordinate automotive service appointments and engage with customers across multiple dealerships.
- Company: Join Dilawri's Business Development Centre team in Regina.
- Benefits: Gain valuable experience in customer service and communication skills.
- Other info: Opportunity to grow within a leading automotive group.
- Why this job: Make a difference in customer satisfaction while working in a dynamic automotive environment.
- Qualifications: Strong customer service skills and clear telephone communication are essential.
The predicted salary is between 39600 - 48400 $ per year.
Coordinate automotive service appointments in person in Regina, using customer service skills and telephone communication across multiple dealerships.
Support customer follow-up daily.
The BDC Appointment Coordinator reports to the BDC Manager within Dilawri's Business Development Centre team.
You will coordinate appointments, contact service customers, and support customer engagement across several dealership locations.
The work contributes to service department performance, appointment show rates, customer retention, and customer satisfaction.
Key Responsibilities
- Coordinate service appointments for multiple dealership locations
- Contact customers promptly through outbound service calls
- Assist incoming service customers with appointment needs
- Complete at least 85 service calls daily
- Identify opportunities improving service and customer care
Requirements
- Excel at customer service and telephone assistance
- Communicate with a clear, pleasant telephone voice
- Enter customer requests and information accurately
- Learn and use multiple software applications
- Previous service experience considered an asset
Bring customer service, accurate information entry, and telephone communication skills to Dilawri's Regina automotive service coordination team.
Automotive Service Appointment Coordinator in Regina employer: Dilawri Group of Companies
At Dilawri Group of Companies, we pride ourselves on fostering a dynamic work environment that prioritizes employee growth and development. As a General Manager at Mercedes-Benz Boundary, you will be part of a collaborative team that values innovation and excellence in customer service, all while enjoying competitive benefits and a supportive culture that encourages professional advancement in the automotive industry.
Contact Details:
Dilawri Group of Companies Recruitment Team
