Dispatcher in North Vancouver

If you are looking to grow your career with an organizationdrivenby excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies.

Dilawri operates over 80franchised dealerships, representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning.

Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.

Through the Dilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

• Discover how you can build your career with Dilawri
• Position Overview
• Mercedes-Benz North Vancouver is seeking a

Dispatcher to supportthe efficient operations of our Service Department.

Reporting to the Service Manager, the Dispatcher plays a key role in maximizing workshop utilization byprioritizing and assigning work to technicians based on skill level, availability, and workflow requirements.

This role supports overall serviceperformance by coordinating technician capacity, ensuring timely completion ofrepair orders, maintaining communication across the service team, andsupporting sublet vendor activity.

The Dispatcher contributes strategically tomaintaining productivity, safety, and operational excellence within the shop.

• The expected pay for this position is
• $62,811.54
• Primary Duties and Responsibilities
• Prioritize and dispatch repair work to technicians in a fair and efficient manner.
• Maintain awareness of overall shop capacity, efficiency, and productivity.
• Monitor technician availability and promptly communicate absences or delays to the Shop Foremen, Service Advisors, and Service Management.
• Support production goals by coordinating internal repair orders and pre‑delivery inspections.
• Ensure internal work is completed in a timelyand organized manner.
• Identify and communicate opportunities to enhance workshop productivity and efficiency.
• Manage all sublet vendors performing work forthe service department.
• Report any actions or infractions that mayimpact shop performance, integrity, or safety to management.
• Answer incoming calls related to serviceinquiries and schedule appointments when required.

Qualifications Required

• Strong organizational skills with the ability to manage workflow and prioritize tasks.
• Effective communication skills to supportcoordination between technicians, advisors, and management.
• Ability to make fair, balanced, and timelydecisions under pressure.
• Knowledge of service department operations orautomotive processes is an asset.
• Strong problem‑solving mindset with the abilityto identify efficiency opportunities.
• Ability to work collaboratively in a fast‑pacedenvironment.
• Competence with computer systems and schedulingtools.
• High level of professionalism and attentiontodetail.
• Legally entitled to work in Canada.
• About Dilawri

In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

• Discountedemployee vehicle purchase program
• Job-specificcoaching & training programs
• Employeewellness & assistance programs
• Employeesocial events

Build your career with a team thatis driven byexcellence, integrityand innovation.

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