Warranty knowledge and precise service communication define this Audi Service Advisor role at Capilano Audi within Dilawri's automotive group.
This Service Advisor position supports customers through maintenance and repair decisions while protecting accurate warranty processes. Dilawri is seeking someone with at least two years of automotive Service Advisor experience, strong organization, and clear customer communication. You will verify warranty coverage, obtain approvals, explain charges, review vehicle history, and recommend services based on time, mileage, and manufacturer guidance.
Key Responsibilities:
- Verify warranty coverage and secure appropriate approvals
- Recommend maintenance and additional services using vehicle history
- Obtain pre-authorizations, parts availability, and customer payments
- Prepare and explain repair work and charges
- Provide finance with warranty expiration information
Requirements:
- Two or more years as an automotive Service Advisor
- Understanding of brand, maintenance, and warranty requirements
- Ability to address customer concerns and complaints
- Computer literacy and willingness to learn programs
- CDK or Dealer-FX experience considered an asset
Use warranty expertise, maintenance knowledge, and accurate explanations to guide Capilano Audi customers through automotive service decisions.
Audi Service Consultant Warranty Specialist in North Vancouver employer: Dilawri Group of Companies
At Dilawri Group of Companies, we pride ourselves on fostering a dynamic work environment that prioritizes employee growth and development. As a General Manager at Mercedes-Benz Boundary, you will be part of a collaborative team that values innovation and excellence in customer service, all while enjoying competitive benefits and a supportive culture that encourages professional advancement in the automotive industry.
Contact Details:
Dilawri Group of Companies Recruitment Team
