At a Glance
- Tasks: Assess and manage high-risk mental health cases, providing crisis intervention and support.
- Company: Join Dialogue, Canada's top virtual care provider transforming health and wellness.
- Benefits: Enjoy competitive pay, comprehensive health coverage, flexible work options, and generous vacation time.
- Other info: Work hybrid with opportunities for professional growth and development.
- Why this job: Make a real difference in people's lives while working in an innovative and supportive environment.
- Qualifications: Bachelor's degree in mental health and 2+ years of relevant experience required.
The predicted salary is between 62100 - 75900 $ per year.
About Dialogue
Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families. When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being.
We’re firm believers that great people don’t settle on:
- Impact
- Community
- Growth
Feel like you can make a difference? Good news, we saved you a seat!
As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.
AI Disclosure Statement
To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role. Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to jobs@dialogue.co and verify the role on our official careers page.
Reporting to Annabel Tremblay, Manager, Mental Health Specialists, the mission of the Mental Health Specialist (ER & Crisis) is to assess, manage, and prioritize high-risk mental health cases within the Dialogue platform. This role ensures safe, timely, and clinically appropriate intervention for members experiencing acute distress or elevated risk.
What you'll be doing:
- Conduct suicide risk and crisis assessments (including C-SSRS and other clinical tools)
- Triage and manage high-risk and urgent mental health cases in a high-volume environment
- Provide crisis intervention, safety planning and de-escalation support
- Determine risk level and appropriate clinical pathway (internal or external escalation), coordination with emergency/community resources
- Collaborate with medical, nursing, and primary care teams for continuity of care
- Maintain clear, accurate, and clinically sound documentation
- Support member navigation to appropriate services
- Contribute to continuous improvement of crisis and triage protocols
We'd love to hear from you if you have:
- Bachelor's degree in a mental health or human relations field
- 2+ years of intervention experience as a social worker (or similar role) with a population presenting with challenges related to mental health including being comfortable with psychosocial assessments
- Available to work 32 hours per week including weeknights and weekends
- Very good knowledge of community and institutional resources
- Desire to work in an environment that encourages autonomy, professionalism and versatility
- Attracted by an innovative environment, as well as an ease with computer tools
At Dialogue, your well-being is our priority. Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:
- Access to the Dialogue app and virtual mental health support for you and your family
- Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
- 4 weeks vacation, 9 wellness days, and 1 volunteer day
- Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
- Work abroad up to 4 weeks/year
- Incentive plans, referral bonuses & RRSP matching
- Learning via Coursera, external training budget & mentorship
- Optional parental leave top-up
Mental Health Specialist in Montréal employer: Dialogue Technologies Inc.
At Dialogue, we pride ourselves on being the leading virtual care provider in Canada, dedicated to transforming health and enhancing well-being for millions. Our inclusive work culture fosters diversity and encourages professional growth, offering exceptional benefits such as fully funded insurance, generous vacation time, and opportunities for continuous learning. Join us in making a meaningful impact while enjoying the flexibility of hybrid work arrangements in our vibrant Montreal or Toronto offices.
Contact Details:
Dialogue Technologies Inc. Recruitment Team
