At a Glance
- Tasks: Manage customer orders and resolve supply issues in a dynamic environment.
- Company: Join Diageo, a leading beverage alcohol company with a strong commitment to quality.
- Benefits: Gain valuable experience, develop skills, and enjoy a collaborative work culture.
- Other info: Opportunity for growth in a fast-paced, innovative industry.
- Why this job: Make a real impact on customer satisfaction and product delivery.
- Qualifications: Two-plus years in customer service or logistics; strong communication and analytical skills.
The predicted salary is between 41850 - 51150 $ per year.
Manage customer orders and supply issues as a Customer Operations Analyst at Diageo's Dunwin location on a fixed-term contract. Use communication and analysis daily.
This Customer Operations Analyst supports customer service through proactive order management and supply engagement.
The role coordinates with Customers, Commercial Sales, Finance, Supply Planning, Logistics, Brand, and Innovation teams.
You will help minimize customer out-of-stocks while balancing service, cost, cash, and quality priorities.
Order management systems, preferably SAP, and Microsoft Office applications support the work.
Key Responsibilities
- Prioritize high-volume requests according to business needs and timing
- Monitor product flow from plants and suppliers
- Communicate order status and logistics issues
- Manage exceptions, returns, transfers, and quality issues
- Improve customer service processes and performance metrics
Requirements
- Two-plus years in customer service, planning, or logistics
- Experience in beverage alcohol or fast-paced CPG
- Degree or equivalent supply chain experience
- Order management systems and Microsoft Office experience
- Strong communication, analytical, and problem-solving skills
Apply customer relationship, order management, and analytical skills to support Diageo customers and reliable product delivery.
Customer Operations Analyst Order Management in Mississauga employer: Diageo
Diageo Canada is an exceptional employer, offering a dynamic work environment in the heart of Downtown Toronto. With a strong focus on employee growth and development, Diageo fosters a culture of innovation and collaboration, empowering you to drive impactful category strategies. Enjoy competitive benefits and the opportunity to work with industry leaders while making a meaningful contribution to the beverage sector.
