At a Glance
- Tasks: Lead a dynamic team, manage operations, and drive digital initiatives in freight forwarding.
- Company: Join DHL Global Forwarding, a leader in international trade and logistics.
- Benefits: Competitive salary, annual bonus, and opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on innovation and customer satisfaction.
- Why this job: Make an impact in global logistics while developing your leadership skills.
- Qualifications: 3-5 years in a supervisory role with strong communication and people management skills.
The predicted salary is between 68500 - 80000 $ per year.
Company Profile
DHL Global Forwarding is a Freight Forwarding organization that is the expert in global air, ocean and ground Freight Forwarding as well as Customs operations and Compliance.
Our passion is to enable international trade utilizing the best teams in the industry.
We simplify our customer operations and maximize their opportunities to achieve results.
Reports To
IWS Manager
Location
- YYZ- Mississauga
- Company Profile
DHL Global Forwarding is a Freight Forwarding organization that is the expert in global air, ocean and ground Freight Forwarding as well as Customs operations and Compliance.
Our passion is to enable international trade utilizing the best teams in the industry.
We simplify our customer operations and maximize their opportunities to achieve results.
The IWS Team Lead is responsible for managing and driving the performance of a team of IWS Specialists.
This role involves overseeing document processing in the receiving area, driving digitalization initiatives through automation (with a focus on the e WMS system), and collaborating with various departments to ensure customer requirements are met.
The IWS Team Lead will act as a subject matter expert in IWS operations, manage vendor relationships, control KPIs, and contribute to the overall growth and strategy of the IWS department.
- Main tasks & Key Responsibilities
- Organize, split, and plan the day-to-day work for the IWS team.
- Ensure the handling of required documents in compliance with regulations and internal procedures.
- Follow up on customer issues and support Customer Service requirements across the department.
- Build and maintain strong relationships with warehousing and distribution vendors.
- Monitor supplier performance and develop improvement plans as necessary.
- Identify training needs and opportunities to foster a highly skilled functional department.
- Collaborate with internal functions such as Ocean, Air, Warehouse, and Finance to address operational questions.
- Ensure proper implementation of customer services prior to launching regular business operations.
- Serve as a superuser for the e WMS system, addressing questions and providing support.
- Interact with Customer Service, Product, and Global Service Centers, escalating issues as required.
- Maintain internal reporting for the team with respect to KPI maintenance.
- Design plans for vacation coverage and arrange internal and external training based on team needs.
- Maintain a database of team skills and assignment splits.
- Participate in external meetings with sales, handling agents, and truckers as required.
- Minimum Requirements (Education, experience and skills)
- Extensive knowledge of IWS operations.
- Proven fit for a people management role, demonstrating strong communication, motivation, and interpersonal skills.
- Ability to make informed decisions promptly.
- Minimum 3-5 years of experience in a supervisory role.
- Proven track record in excellent customer interaction skills.
- Deep knowledge of IWS processes and systems.
- Process-driven with a strong sense of ownership.
- Ability to lead and coach effectively.
- Excellent communication, motivation, and interpersonal skills.
- Self-directed working style, leading by example.
- Commercially minded with a focus on customer needs
Education: minimum secondary diploma. College or trade accreditation preferred.
- Pay Transparency
- Salary Range: CAD $68,500 - $80,000 annualy
This range reflects the expected base for this position and may vary based on skills, experience, and internal equity.
This position is eligible for an annual bonus.
Bonus amounts are not included in the salary range listed above.
Use of Artificial Intelligence
Artificial intelligence (AI) is not used in the screening, evaluation, or selection of candidates for this position.
Canadian Experience
DHL does not impose Canadian work experience as a condition of employment except where such experience constitutes a bona fide occupational requirement that is demonstrably and objectively justifiable.
All international education, professional credentials, and work experience are assessed in a fair, consistent, and equitable manner.
Work Authorization Requirement
Applicants must be legally authorized to work in Canada at the time of application and throughout their employment.
DHL Global Forwarding Canada does not provide immigration sponsorship or support for work permits for this position.
- DHL Global Forwarding on Linked In
- #DHLJobs #Business Development #DHLForwarding #Career Opportunities
- #J-18808-Ljbffr
IWS Team Lead in Mississauga employer: DHL Global Forwarding
DHL Global Forwarding is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. Located in YYZ, employees benefit from comprehensive training programs and growth opportunities within the world's leading logistics provider, ensuring a rewarding career path. With a commitment to diversity and inclusion, DHL offers a supportive environment where every team member can thrive and contribute to meaningful global supply chain solutions.
