Lead DHL Express operations across Quebec and Nova Scotia from Lachine, using customer service leadership and cost optimization expertise. Manage regional performance and service quality. As Area Operations Manager, you will direct local operations across Eastern Region locations. You will execute operations strategy, improve processes and costs, and support sales with customer service solutions. The position includes Track and Trace technology, telecoms, IT recovery, and Operations Leadership team participation. Key Responsibilities:
Lead operations across Quebec and Nova Scotia locations Meet delivery, tracing, dispatching, claims, and scanning standards Optimize regional costs and improve EBIT performance Manage employee relations and local Human Resources issues Implement continuous improvement initiatives and approved special projects Requirements:
Five to seven years management experience in service companies Post-secondary courses in appropriate disciplines Bilingual French and English communication skills Leadership experience in union environments with negotiation skills Analysis, problem-solving, accounting, and administration experience Apply your bilingual leadership, operational strategy, and cost management experience to DHL Express Eastern Region performance.
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Contact Details:
DHL Express (Canada), Ltd. Recruitment Team
