Build leadership impact across travel insurance claims in Hamilton, Ontario, mentoring teams and strengthening service delivery through practical operational expertise. As Travel Claims Manager, you will lead an expanding operation serving a major US insurer client. Approximately 30 claims professionals, including three team leads, manage straightforward, short-term travel claims. Your leadership will support quality, efficiency, continuous learning, and strong client relationships. Key Responsibilities:
Provide hands-on coaching and mentorship to claims teams Handle complex escalations and challenging claim files Collaborate with US client representatives on service delivery Partner with Operations leadership on strategic client matters Maintain claims metrics, trends, and outcomes reporting Requirements:
10+ years of progressive claims leadership experience Proven ability to develop supervisors or team leads Track record managing high-volume claims environments Exceptional leadership and people development capabilities Customer-centric approach to service excellence Apply your mentorship, relationship management, and claims leadership strengths to guide a growing travel insurance operation.
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Travel Insurance Claims Leader in Hamilton employer: DGA Careers Inc.
As a major Canadian insurance carrier, this company offers an exceptional opportunity for the AVP, Marine role, allowing you to build a national Marine practice from the ground up. With a strong focus on autonomy and growth, you'll have the resources of a well-capitalized insurer at your disposal, alongside competitive compensation, generous vacation, and a comprehensive benefits package. The work culture promotes collaboration and visibility, ensuring that your contributions are recognized and impactful in shaping the future of Marine underwriting in Canada.
