Take charge at Dexterra Group as HR Service Centre Team Lead, combining hands-on HR responsibilities with coaching. Deliver top-notch HR support for our North American operations while working remotely.
In this team lead role, you'll provide critical HR services while guiding a team of HR Service Centre Coordinators. Your mission includes resolving complex queries, maintaining service standards, and promoting a positive employee experience. You will balance managing your own HR tasks with leading others to ensure consistent service delivery and coverage.
Key Responsibilities:
- Provide daily HR support for designated client groups
- Coach and mentor HR Service Centre Coordinators
- Manage work prioritization and team coverage
- Address complex inquiries as the first point of escalation
- Support onboarding and training for new team members
Requirements:
- 3-5 years in HR Operations or similar support roles
- Experience in a leadership position or coaching capacity
- Strong customer service and communication skills
- Excellent organizational and problem-solving abilities
- Familiarity with HR systems and case management
Shape the future of HR at Dexterra Group while thriving in a supportive and innovative team environment.
HR Service Centre Team Lead, Remote in Mississauga employer: Dexterra
At Dexterra Group, we pride ourselves on being an exceptional employer that fosters a culture of collaboration and innovation. As the Director of Multi-Site Operations, you will benefit from our commitment to employee growth through continuous training and development opportunities, all while working in a dynamic environment that values client satisfaction and operational excellence. Join us in a role that not only challenges you but also rewards you with a supportive team and the chance to make a significant impact across multiple sites.
