Account Director in Kelowna

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT) with a presence across North America. We aim to provide our people with fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love.

As an Account Director, you will lead a dedicated Housekeeping team and oversee the delivery of high-quality custodial services across a dynamic environment. Serving as the primary point of contact for the client, you will be responsible for ensuring exceptional service delivery, managing budgets, maintaining health and safety compliance, and driving operational excellence.

Key Responsibilities:

• Lead revenue growth and ensure profitability for assigned accounts.
• Build and maintain strong client relationships through excellent service delivery.
• Provide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments.
• Manage, mentor, and inspire on-site teams to achieve performance goals.
• Identify and pursue new business opportunities to drive account growth.
• Conduct regular site visits and quality audits to ensure adherence to service and compliance standards.
• Oversee resource planning, scheduling, and workforce optimization.
• Recruit, onboard, and train team members to support operational success.
• Ensure compliance with safety standards and quality assurance protocols.
• Drive client satisfaction and long-term account retention.

Qualifications:

• Minimum of 2 years of management experience and directing a team in facility services or related field.
• Experience in housekeeping at hotels or camps.
• Proficiency in Microsoft Office 365 and other software applications.
• Ability to effectively use hand-held computer technology.
• Proven experience in recruiting, training, retaining and managing employee performance, including progressive discipline.
• Strong communication skills with the ability to interact professionally with clients at all levels.
• Ability to maintain excellent relations with employees, clients, and customers.
• Familiar with health, safety and environmental management systems.
• A clear criminal record check is required for this role.

What’s in it for you?

• Be part of an industry that's more important than ever!
• Career advancement opportunities.
• Join an industry leader that is growing.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.