At a Glance
- Tasks: Lead incident remediation and deliver impactful communications in Capital Markets.
- Company: Join Dexian, a top IT staffing company with a global presence.
- Benefits: Enjoy a competitive salary, hybrid work model, and growth opportunities.
- Other info: Dynamic team environment with potential for full-time employment.
- Why this job: Make a difference in the tech world while developing your skills.
- Qualifications: Undergraduate degree in Computer Science and 2-4 years of relevant experience.
The predicted salary is between 62100 - 75900 $ per year.
Type: 1-year contract, contract-to-potential full-time
Location: Toronto, ON (Hybrid 2 days/week)
Key Functions:
- Lead remediation of incidents impacting Capital Markets
- Act as a stakeholder in Major Incidents
- Deliver timely, high-quality incident communications to broad audiences
- Manage incidents and problems using ServiceNow and ITIL principles
- Lead post-mortems and problem review sessions
- Use analytics to identify trends and improve resiliency
- Build metrics, dashboards, and reporting (ServiceNow, Power BI)
- Participate in CABs to assess upcoming changes and risks
- Maintain documentation in SharePoint and Confluence
- Support the full service lifecycle from design through operations
- Occasional on-call support required
Knowledge & Experience:
- Undergraduate degree in Computer Science or related field (or equivalent experience)
- 2–4 years of experience
- Capital Markets experience is a strong asset
- ITIL certification required
- Experience with applications, OS, networking (TCP/IP, routing, etc.)
Incident Analyst in Toronto employer: Dexian
At Dexian, we pride ourselves on fostering a collaborative and innovative work environment, particularly within our DevOps & Cloud team in Toronto. As a Cloud Security Engineer, you'll not only enjoy a competitive salary but also have the opportunity to work on cutting-edge AI projects while benefiting from strong career growth and development opportunities. Our hybrid work model promotes a healthy work-life balance, making Dexian an excellent employer for those seeking meaningful and rewarding employment.
We think you need these skills to ace Incident Analyst in Toronto
Incident Management
ServiceNow
ITIL Principles
Analytics
Trend Identification
Resiliency Improvement
Metrics Development
