Enhance customer satisfaction at Harness as a Customer Experience Engineer. This remote role emphasizes hands-on problem-solving with Kubernetes and cloud platforms for enterprise clients.
As a Customer Experience Engineer I/II on the Customer Engineering team, you will handle complex technical issues for various enterprise customers. This position is designed for those early in their career or experienced DevOps professionals seeking direct impact. Each day, you will leverage skills in Kubernetes, AWS, GCP, and Docker while maintaining clear communication with uniting teams.
Key Responsibilities:
- Own customer cases through triage and resolution
- Contribute to tooling and product fixes with engineering
- Participate in customer calls to discuss findings
- Build scripts and diagnostic tools for efficiency
- Create run books and templates for the team
Requirements:
- 2+ years in customer-facing engineering roles
- Hands-on experience with Kubernetes and cloud platforms
- Solid understanding of CI/CD and Linux
- Proficient in Python, Bash, or Node.js scripting
- Strong communication skills for customer interactions
Become a pivotal part of the Harness team while mastering cloud technologies and enhancing customer experiences.
Customer Experience Engineer Remote Role in Ottawa employer: Devconnectplatform
Mozilla is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Contract Staff Front End Engineer role. With a focus on meaningful projects like enhancing Firefox's web conferencing capabilities, employees benefit from competitive compensation, flexible remote work options, and opportunities for professional growth in a supportive environment that values open-source contributions and diverse perspectives.
