Director, Labour Relations in Vancouver

Quandri brings deeply specific, vertically-focused AI to the industry's most critical stakeholders: insurance agencies and brokerages. Agents are the lifeblood of the industry, the place where most property and casualty insurance is sold and serviced. Yet operating an agency is harder than ever. Peak product complexity, accelerating consolidation, a deepening talent crisis, and the AI revolution are all reshaping how agencies work. Quandri sits at the cutting edge of this shift, rebuilding how agencies operate one workflow at a time.

About the Role: Quandri is looking for a Director of Revenue Operations to own the systems, processes, and analytics that keep our go-to-market engine running. This role sits at the center of Sales, Business Development, Customer Success, Implementation, and Finance - designing the territory plans, tooling, and processes those teams rely on, and turning data from our GTM tech stack into decisions leadership can act on.

What you'll do:

• AI-Enabled Operations: Identify and implement opportunities to use AI tools, to streamline RevOps workflows, documentation, reporting, and process design. Champion practical AI adoption across GTM teams, building repeatable, well-documented workflows rather than one-off use cases.
• Process & Systems Architecture Design: Design and document scalable processes and workflows for BDRs, Account Executives, Implementation Managers, Customer Success Managers, and the Finance Teams, from lead handoff through renewal.
• Cross-Functional Collaboration: Act as the connective tissue between Sales, BDR, Customer Success, Implementation, Marketing, Product, and Finance on all things GTM operations.
• Reporting & Analytics: Build and maintain dashboards and reports in HubSpot to give leadership real-time visibility into pipeline, forecast, and team performance.
• Sales Territory Planning & Execution: Design, model, and maintain sales territory plans, balancing account potential, capacity, and fairness across the go-to-market team.

The right person for this role will have:

• 5+ years of experience in Sales Operations, Revenue Operations, or CX/Customer Operations, in B2B SaaS.
• Deep, hands-on HubSpot expertise is required, including pipeline/property configuration, workflows/automation, reporting, and administration.
• Strong analytical and reporting skills, with advanced proficiency in Excel and/or Google Sheets alongside HubSpot reporting.
• Proven ability to collaborate effectively across Sales, CS, Implementation, Marketing, Product, and Finance.
• Excellent written and verbal communication skills, with the ability to translate data into a clear narrative for both individual contributors and executives.

Compensation and Benefits: The range for base pay is $120,000 - $170,000 which is dependent on level of experience. Employee stock options, granted based off experience level upon hire and subject to a standard vesting schedule. Four weeks of paid vacation per year. Work anywhere in the world for 60 calendar days of the year. Parental leave top-ups: 6 months for birthing parents, 8 weeks for non-birthing parents (up to $100,000 annual salary).

Quandri is dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, Quandri adheres to Canadian labour laws and does not engage in discrimination based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other status protected under Canadian law.