Manager, Fraud Management & Special Investigations Unit in Mississauga

As Manager, Claims Fraud Management & Special Investigations Unit (SIU), you will play a key leadership role in protecting the organization from fraud risks while supporting operational excellence and strategic business objectives. Reporting to the Director, you will lead the execution of fraud management priorities and oversee the end-to-end operations of the SIU function within the Claims Department. You will be responsible for strengthening fraud prevention, detection, investigation, and risk mitigation capabilities while ensuring compliance with legal and regulatory requirements. Through data-driven decision-making, strategic partnerships, and industry collaboration, you will help shape the organization’s fraud strategy and enhance its ability to respond to emerging fraud threats. This role has a significant impact on organizational performance, fraud risk mitigation, customer trust, and operational effectiveness.

The Manager influences strategic priorities by identifying emerging fraud risks, shaping SIU focus areas, and recommending actions that affect resource allocation, investigative strategies, and fraud prevention efforts. The position plays a critical role in safeguarding the organization against financial loss, reputational risk, and evolving fraud threats.

More specifically, you will be required to:

• Lead and optimize end-to-end Special Investigations Unit (SIU) and fraud management strategies, ensuring effective prevention, detection, investigation, and resolution of fraud risks.
• Oversee fraud risk management performance by leveraging data, analytics, reporting, and key performance indicators to inform decisions and drive continuous improvement.
• Establish, maintain, and enhance fraud policies, procedures, controls, and governance frameworks to ensure compliance with legal, regulatory, privacy, and evidence-handling requirements.
• Monitor emerging fraud trends, organized fraud activity, and industry developments at provincial and national levels, translating insights into actionable fraud strategies and recommendations.
• Build and maintain strong relationships with internal stakeholders, industry associations, law enforcement agencies, regulators, and external partners to strengthen fraud prevention and response capabilities.
• Act as a subject matter expert and trusted advisor, providing fraud-related guidance, strategic recommendations, and thought leadership to support business and leadership decisions.
• Lead fraud prevention, detection, and awareness initiatives that align SIU activities with broader organizational priorities and enhance overall fraud risk mitigation.
• Develop and lead a high-performing team through coaching, performance management, workforce planning, and capability development while representing the organization in industry forums and external fraud partnerships.

What we offer:

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table:

• Bachelor's degree in a related field
• A minimum of nine years of relevant experience, including six years in management
• Please note that other combinations of qualifications and relevant experience may be considered
• Experience interpreting complex information, identifying trends, and translating insights into actionable recommendations and business strategies
• Experience in fraud management, special investigations, fraud risk management, or experience in developing strategies and leading change
• Experience building and managing relationships with internal stakeholders and external stakeholders like law enforcement agencies, regulators, industry associations, and other external partners
• Experience leading teams, including coaching, performance management, workforce planning, and capability development
• Experience leading initiatives and driving results in complex, evolving, and ambiguous environments
• Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Ability to interpret complex information, identify trends, and translate insights into actionable recommendations and business strategies
• Intermediate knowledge of fraud investigation, detection, prevention, and risk mitigation methodologies
• Intermediate knowledge of end-to-end SIU operations, operational performance management, and continuous improvement practices
• Advanced intermediate knowledge using data, analytics, reporting, and performance metrics to support operational and strategic decision-making
• Advanced intermediate knowledge of fraud risk frameworks, governance, controls, and compliance requirements, including privacy, reporting, and evidence-handling standards
• Advanced intermediate knowledge of strategic planning and the ability to align operational activities with broader organizational goals and priorities
• Available for travel between offices and to industry events
• Action oriented, Courage, Customer Focus, Develops talent, Differences, Interpersonal Savvy, Nimble learning, Strategic mindset

Equity, Diversity, Inclusion and Accessibility:

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!