At a Glance
- Tasks: Provide IT support, troubleshoot issues, and enhance user experience with tech solutions.
- Company: Join Desjardins, a leader in equity, diversity, and inclusion.
- Benefits: Enjoy competitive salary, flexible vacation, pension plan, and wellness reimbursements.
- Other info: Dynamic workplace with a commitment to diversity and accessibility.
- Why this job: Make a real impact by improving IT processes and helping others succeed.
- Qualifications: Bachelor’s degree and 4 years of relevant experience; French knowledge required.
The predicted salary is between 62100 - 75900 $ per year.
As an IT support advisor, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. You advise and assist clients and partners and develop tools, methods and processes. Your projects and initiatives require extensive knowledge of your line of work. You propose recommendations, solutions and action plans based on the organization’s objectives and priorities. You share ideas and help solve problems using your analytical skills and extensive knowledge of your line of business. You interact with stakeholders working in other fields. Interpersonal savvy is therefore essential.
More specifically, you will be required to:
- Identify and communicate opportunities for improvement, make changes, and analyze and interpret data to inform decision-making and monitor the application of management policies and practices.
- Make recommendations.
- Analyze risks, prepare statistical reports, make recommendations, and provide advice on how to implement recommendations.
- Help prepare and propose action plans to address issues in accordance with rules and parameters.
- Develop and write tools, methods and processes.
What we offer:
- Competitive salary and annual bonus.
- 4 weeks of flexible vacation starting in the first year.
- Defined benefit pension plan that provides predictable, stable income throughout retirement.
- Group insurance including telemedicine.
- Reimbursement of health and wellness expenses and telework equipment.
*Benefits apply based on eligibility criteria.
What you bring to the table:
- Bachelor’s degree in a related field.
- A minimum of four years of relevant experience.
- Please note that other combinations of qualifications and relevant experience may be considered.
- Knowledge of French is required.
Equity, Diversity, Inclusion and Accessibility:
At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Advisor, IT Assistance in Lévis employer: Desjardins
Desjardins is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for professionals looking to thrive in the legal field. With a strong emphasis on employee development and innovation, you will have the opportunity to lead a dedicated team while contributing to meaningful outcomes for clients and members. Located in a vibrant community, Desjardins offers competitive benefits and a commitment to diversity, ensuring that every employee feels valued and empowered.
