At a Glance
- Tasks: Support members with tech tools for transactions and assist in fraud cases.
- Company: Join Desjardins, North America's largest cooperative financial group.
- Benefits: Inclusive workplace, competitive salary, and opportunities for growth.
- Other info: Embrace diversity and enjoy a positive work environment.
- Why this job: Make a real difference by helping clients navigate financial services.
- Qualifications: Tech-savvy with strong communication and customer service skills.
The predicted salary is between 49500 - 60500 $ per year.
Main responsibilities
Support members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own.
Contribute to business development and maintain business relationships through service delivery and activities.
Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.
Stay on top of the latest standards, products and services in your field.
Adhere to compliance, security and risk management rules.
Other combinations of training and experience may be considered.
Knowledge of all convenience services products and services Knowledge of Desjardins products and services for caisse members, products and services offered by Desjardins Business centres, components and distribution networks and channels, and products and services offered by competitors Ability to enter data in the systems Knowledge of security measures, legal frameworks and internal controls Understanding of the philosophy and fundamentals of financial services cooperatives Knowledge of operating procedures related to convenience products and services and automated and assisted transactions Knowledge of service standards Action oriented, Communicates effectively, Customer Focus, Differences, Nimble learning, Situational adaptability, Tech savvy.
Equity, Diversity, Inclusion and Accessibility At Desjardins, we believe in equity, diversity and inclusion.
We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.
At Desjardins, we have zero tolerance for discrimination of any kind.
We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know.
We can provide accommodations at any stage in the recruitment process.
Desjardins Group is the largest cooperative financial group in North America.
We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes.
We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance.
Pursuing a career at Desjardins means being part of an organization that puts people first.
Agent-conseil ou agente-conseil, Expérience membre et client in Laurentides employer: Desjardins
Desjardins is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for professionals looking to thrive in the legal field. With a strong emphasis on employee development and innovation, you will have the opportunity to lead a dedicated team while contributing to meaningful outcomes for clients and members. Located in a vibrant community, Desjardins offers competitive benefits and a commitment to diversity, ensuring that every employee feels valued and empowered.
