Shape member and client experiences at Desjardins through service quality, business relationships, and full-time onsite team leadership. Strengthen results with customer focus.
This management position oversees employees dedicated to members and clients, ensuring high-quality service and effective business relationships. You monitor a business plan, follow up on results, and provide recommendations reflecting member and client needs. Extensive organizational and line-of-business knowledge supports the work.
Key Responsibilities:
- Ensure service quality and manage member experiences
- Build and maintain long-term client relationships
- Monitor business plans, results, and unit performance
- Provide recommendations addressing member and client needs
- Promote Desjardins and strengthen community roots
Requirements:
- Bachelor's degree in a related field
- At least two years of relevant experience
- French-language knowledge is required
- Strong customer focus and action orientation
- Extensive organizational and business-line knowledge
Use customer focus, decision quality, and business relationship skills to manage member experiences for Desjardins onsite.
Desjardins Client Experience Manager employer: Desjardins
Desjardins is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for professionals looking to thrive in the legal field. With a strong emphasis on employee development and innovation, you will have the opportunity to lead a dedicated team while contributing to meaningful outcomes for clients and members. Located in a vibrant community, Desjardins offers competitive benefits and a commitment to diversity, ensuring that every employee feels valued and empowered.
