Salesforce administration and development define this opportunity with Collabria Financial in the Desjardins Group. Support enterprise platforms through configuration, testing, and deployment.
As a Salesforce and ITSM Platform Administrator and Developer, you will administer, support, configure, and enhance Salesforce and Halo. Your work supports Service Cloud case management, Marketing Cloud Next transition, Data 360 collaboration, and Agentforce assessment. Production support and platform governance are central.
Key Responsibilities:
- Configure, develop, test, and deploy Salesforce enhancements
- Support Service Cloud cases, routing, escalation, and reporting
- Contribute to Marketing Cloud Next data and automation transition
- Collaborate on Data 360 profiles, segmentation, and activation
- Investigate incidents, integration failures, automation errors, and data issues
Requirements:
- Bachelor's degree in technology or related field
- Minimum six years of relevant enterprise platform experience
- Salesforce development experience with Flow, Apex, SOQL, and APIs
- Advanced Salesforce Service Cloud administration knowledge
- ITSM platform and ITIL process knowledge
Apply Salesforce, Halo, Service Cloud, and enterprise platform expertise to Collabria Financial's evolving technology environment.
Salesforce ITSM Platform Administrator Developer in Aurora employer: Desjardins
Desjardins is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for professionals looking to thrive in the legal field. With a strong emphasis on employee development and innovation, you will have the opportunity to lead a dedicated team while contributing to meaningful outcomes for clients and members. Located in a vibrant community, Desjardins offers competitive benefits and a commitment to diversity, ensuring that every employee feels valued and empowered.
