Serve construction customers from Convoy's Coquitlam location using product knowledge, order processing, and clear communication. Coordinate materials and deliveries accurately.
As a Customer Service Specialist, you will support customers purchasing roofing, building envelope, and below grade materials. The role involves processing orders, quotes, returns, payments, and supplier purchase orders. You will also coordinate deliveries, explain product applications, and support warehouse inventory activities.
Key Responsibilities:
- Process customer orders, quotes, and returns accurately
- Coordinate customer deliveries and pickups with operations
- Educate customers about products and applications
- Generate, place, and confirm supplier purchase orders
- Participate in physical warehouse materials inventory
Requirements:
- Customer procurement experience, preferably construction or building supply
- Excellent written and oral communication skills
- Strong problem-solving and quick response abilities
- Excellent decision-making skills and initiative
- Organization, attention to detail, and respectful teamwork
Apply customer service, construction product knowledge, and coordination skills while supporting Convoy customers in Coquitlam, British Columbia.
