Reporting to the Information Technology Director, the Business Systems Support Specialist plays a key role in enhancing and streamlining administrative processes for clinic users through our Order Management System (Blueprint). This role supports critical departmental initiatives, such as improving pricing validation, modernizing clinic forms, enhancing both client and employee experiences, and optimizing administrative workflows within Blueprint. The Business Systems Support Specialist works closely with teams across head office departments, contributing to cross-functional projects that uphold the organization’s commitment to service excellence and operational efficiency.
Success Criteria:
- Maintain an accurate catalogue of products, services, and fees across all regions
- Ensure private and third-party pricing is correctly configured across systems, forms, and SOPs,
- Support seamless clinic setups, changes, and acquisitions through accurate system configuration, testing, and data maintenance
- Resolve tickets in timely manner that is satisfactory to the requester
Responsibilities
Catalogue Management & Pricing Governance:
- Maintain and update the catalogue of hearing aids, services, supplies, and accessories, ensuring accuracy in pricing, markups, and cost-of-goods
- Standardize product naming conventions and pricing across all regions to ensure consistency and eliminate discrepancies.
- Regularly monitor and update repair and service fees for both private pay and third-party billing to ensure accuracy and alignment with current policies.
- Coordinate hearing aid price updates between manufacturers and OMS technicians to ensure timely and accurate implementation.
- Collaborate with internal teams to implement private and third-party insurer pricing changes, ensuring consistency across reference materials and standard operating procedures.
Forms Management:
- Update and optimize clinic invoice templates, client/clinical/physician forms, and audiological reports in Blueprint.
- Audit, update, and maintain third-party forms configured in Blueprint to ensure accuracy and accessibility.
- Work closely with cross-functional teams to ensure forms are aligned with evolving operational requirements and process changes.
- Clinic Setup (Greenfields, Closures, Consolidations, Acquisitions):
- Support the setup of new clinics and manage updates to existing clinic configurations to ensure seamless operational integration.
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Business System Support Specialist in Toronto employer: Demant
At HearingLife Canada, we pride ourselves on being an exceptional employer that champions a client-centered care environment in Kincardine, ON. Our supportive and innovative work culture fosters collaboration and professional growth, offering competitive compensation, generous paid time off, and ongoing training opportunities. Join us to make a meaningful impact in the lives of our clients while enjoying the benefits of a nationwide network of dedicated professionals.
