SUMMARY: Responsible for leading team members towards the shared goal of providing an exceptional gaming experience for each and every customer. Manage all aspects of gaming and the facility in a professional manner that is representative of Delta Bingo & Gaming customer-service oriented image. Responsible for ensuring all gaming is run in compliance with legislation governing the on-going operation of a bingo hall. Work cooperatively with and maintain transparency with the OLG and AGCO.
DUTIES AND RESPONSIBILITIES (Include but are not limited to):
- Work co-operatively with co-workers, team members and charity volunteers.
- Obtain and maintain a valid AGCO license and/or any license deemed necessary to aid in the operation of the gaming site.
- Work cooperatively with OLG and AGCO providing information in a timely professional manner.
- Call in equipment failures and follow up with bingo support line.
- Oversee the entire gaming centre operations, including equipment, parking lot, facility cleanliness, customer service, and team members.
- Ensure team members are present, accounted for, and motivated to complete their shift.
- Praise and/or discipline team members when appropriate; participate in performance management.
- Verify financial reports after each bingo session.
- Balance cash, prepare deposits, and manage department floats.
- Oversee and coordinate monthly inventory for BOT.
- Prepare reports and input financial data to be used by various stakeholders.
- Assist with planning, preparing, and executing promotional events.
- Complete a variety of office related tasks, including photocopying, managing inventory, etc.
- Lead by example.
- Understand and respond to customer inquiries regarding gaming, Food & Beverage, promotions, and any other product or service offered at Delta Bingo & Gaming.
- Undertake other tasks and housekeeping duties as assigned by the Operations manager.
- Comply with the Delta Bingo & Gaming dress code.
- Must be able to work scheduled shifts.
- Demonstrate teamwork attitude through such things as willingness to cover shifts.
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Shift Manager in Brampton employer: Delta Bingo and Gaming
Delta Bingo & Gaming is an exceptional employer that fosters a supportive and collaborative work environment for Customer Service Representatives. With a strong emphasis on teamwork and community engagement, employees enjoy opportunities for personal growth and development while contributing to a fun and dynamic atmosphere. Located in a vibrant area, the company offers competitive benefits and a chance to be part of a rewarding experience that positively impacts patrons and the local community.
