At a Glance
- Tasks: Gather and communicate essential info for customs clearance and client support.
- Company: Join a dynamic team at Delmar, a leader in customs services.
- Benefits: Competitive pay, full health and dental benefits, and equal opportunity employer.
- Other info: Fast-paced environment with opportunities for growth and teamwork.
- Why this job: Make a real impact by helping clients navigate customs processes.
- Qualifications: 2 years of customer service experience and bilingual in French and English.
The predicted salary is between 37800 - 46200 $ per year.
Mandat
Sous la supervision du Gestionnaire des douanes, l'Agent(e) des douanes est responsable de recueillir les informations nécessaires pour effectuer l'évaluation et le dédouanement des expéditions, et de communiquer directement ces informations à un portefolio de clients.
L'agent(e) doit avoir une compréhension de base des processus douaniers afin de traiter les problèmes éventuels des clients et de les résoudre.
Il ou elle collaborera également avec les évaluateurs douaniers internes ainsi qu'avec le département du fret afin de garantir l'exactitude des informations nécessaires pour dédouaner une expédition donnée.
Responsabilités
- Agir comme point de contact pour les clients de Delmar.
- Créer et entretenir des relations avec les clients.
- Sur demande, fournir toutes les informations concernant le fret aux clients.
- Coordonner les ajustements aux déclarations de douane à la demande du client.
- Mettre à jour le profil client pour éviter toute erreur de tarification.
- Proposer des améliorations aux processus internes et externes.
- Être à l'écoute des clients en tout temps pour bien comprendre leurs besoins.
Exigences
- Minimum de 2 d'expérience en service à la clientèle, de préférence dans l'industrie du transport/douane
- Diplôme collégial ou équivalent
- Parfaitement bilingue, écrit et parlé (anglais et français)
- Expérience en tarification douanière est considérée comme un atout
Ce que vous offrez
- Solides compétences en service à la clientèle
- Capacité à travailler efficacement en équipe, mais aussi de façon indépendante
- Capacité à accomplir plusieurs tâches simultanément
- Dotée du souci du détail
- Ce que nous offrons
- Un employeur d'opportunité égale
- Rémunération concurrentielle
- Régime complet d'assurances de soins dentaires et de santé
Mandate
Reporting to the Customs Manager, the Customs Associate is responsible for gathering information needed to complete rating and clearances of shipments and communicate this information directly to a portfolio of clients.
The associate must have a basic understanding of customs processes in order to deal with possible client issues and resolve them.
The associate will also collaborate with internal customs raters as well as the freight department in order to ensure the accuracy of information needed to clear a given shipment.
Responsibilities
- Acting as the point of contact between Delmar and its customers
- Building and establishing client relationships
- Providing shipment information and status upon request
- Coordinating Customs entries adjustments based on customer request
- Updating customer profile notes for the raters to properly rate entries
- Suggesting and coordinating improvements on processes between Delmar and customer
- Actively listening to clients to better understand their needs, address any issues or concerns
Requirements
- Minimum 2 years of Customs Service experience, preferably related to Customs Services
- College diploma or equivalent
- Must be Bilingual (French and English)
- Experience as a Customs Rater is considered a definite asset
What You Offer
- Exceptional customer service skills
- Ability to work efficiently in a team environment, as well as independently
- Strong multi-tasking skills with attention to detail
- Capable of working in a fast-paced environment and anticipate needs of the department
What We Offer
- Equal opportunity employer
- Competitive compensation
- Comprehensive health and dental care
Agent des services douanes | Customs Services Agent in Lacolle employer: Delmar International Inc.
Delmar International Inc. is an exceptional employer that fosters a collaborative and inclusive work culture, empowering employees to thrive in their roles as Business Development Managers. With a strong commitment to employee growth through education programs and volunteerism, Delmar not only prioritizes professional development but also encourages contributions to community betterment and environmental sustainability. Located in Montreal, this family-run company offers competitive compensation and a comprehensive benefits package, ensuring a balanced work-life experience for all team members.
