At a Glance
- Tasks: Provide Level 2 tech support and coach Level 1 technicians in a dynamic environment.
- Company: Join a leading tech company with a collaborative spirit and diverse team.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Exciting projects and excellent career advancement opportunities await you!
- Why this job: Make a real impact by improving security and automating operations with cutting-edge tools.
- Qualifications: 5+ years of IT experience, ITIL certification, and proficiency in Microsoft platforms.
The predicted salary is between 83970 - 102630 $ per year.
TECHNICIEN | TECHNICIENNE INFORMATIQUE (RECRUTEMENT CONTINU)
The IT Technician will be responsible for providing Level 2 technical support to users and Level 1 technicians in a company of approximately 550 employees, spread across several sites in Quebec.
- Job Responsibilities
- Respond to complex requests and handle incidents escalated by Level 1 technicians.
- Ensure complete documentation of problem resolution, and support and coach Level 1 technicians.
- Manage the administration of various platforms such as Active Directory, Azure Active Directory, Exchange, Intune, monitoring systems, etc.
- Participate in projects to improve security and automate operations by developing tools and scripts (Power Shell, Python).
- Be responsible for the proper functioning, updates, license management, and documentation of the company's applications and systems.
- Implement best practices and processes defined by the ITIL framework.
Qualifications
- 5+ years of experience as an IT Technician.
- ITIL Foundation certification (required). ITIL Practitioner certification, or a security certification such as Microsoft Certified Security (an asset).
- Proficiency with Microsoft platforms (AD, Azure AD, Exchange, Intune) and scripting languages such as Power Shell or Python.
- Strong knowledge of networking, systems, security, and automation technologies.
- Professionalism, strong interpersonal skills, excellent customer service, autonomy, and technical leadership.
- College diploma (DEC) in Computer Science or equivalent.
- Bilingualism (French required, functional English).
- Seniority Level
- Associate
- Employment Type
- Full Exact time
- Job Function
- Information Technology
- Industries
- Technology, Information and Media
Technicien Informatique in Québec employer: DELAN - IT Talent Solutions
En tant qu'employeur de choix, notre entreprise en forte croissance offre un environnement dynamique où l'innovation et la collaboration sont au cœur de notre culture. Nous valorisons le développement professionnel de nos employés, offrant des opportunités de formation continue et de progression de carrière, tout en garantissant un équilibre travail-vie personnelle. Située dans une région propice à l'épanouissement professionnel, notre équipe est motivée par des défis stimulants et une vision stratégique claire, faisant de nous un lieu de travail idéal pour les leaders technologiques.
Contact Details:
DELAN - IT Talent Solutions Recruitment Team
