At a Glance
- Tasks: Lead continuous improvement initiatives and boost efficiency in contact centre operations.
- Company: Definity, a forward-thinking company focused on operational excellence.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on automation and productivity strategies.
- Why this job: Make a real impact by driving innovation and improving service quality.
- Qualifications: 7-10 years in process improvement with strong leadership and communication skills.
The predicted salary is between 90000 - 110000 $ per year.
Definity is seeking a Manager, Operational Excellence and Centre Performance to lead continuous improvement across NBS and DCC contact centre operations.
You will build and execute a productivity strategy, apply Lean methodologies, and drive automation projects to boost efficiency and service quality.
The role requires 7–10 years in process improvement or related leadership, with strong executive communication and a collaborative cross-functional approach.
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Manager, Operational Excellence & Center Performance in Vancouver employer: Definity
Definity is an exceptional employer that fosters a collaborative and inclusive work culture, making it a great place for professionals in business development. With a focus on employee growth, the company offers hybrid work schedules, share ownership programs, and educational resources, ensuring that team members can thrive both personally and professionally. Located in Canada, Definity is committed to diversity and equity, providing unique benefits like paid volunteer days and support for various employee needs, making it a truly rewarding workplace.
