At a Glance
- Tasks: Manage and settle complex bodily injury and casualty claims while mentoring junior team members.
- Company: Join a top-rated workplace known for its inclusive culture and commitment to diversity.
- Benefits: Enjoy hybrid work, share ownership, wellness programs, and educational support.
- Other info: Be part of a high-performance team that values engagement and personal development.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: 3+ years of claims handling experience and strong communication skills required.
The predicted salary is between 59300 - 109200 $ per year.
The Opportunity
Reporting to the Leader, National Casualty and Bodily Injury Claims, you have a track record of progressively challenging claims handling. You will be accountable for the investigation, negotiation and settlement of Senior Third Party Bodily Injury and Casualty claims. This includes Automobile, Homeowners, and Commercial third party claims. You are motivated by a challenge and strive to continually develop yourself and others. You actively support change and seek to improve. You have effectively managed a portfolio of Casualty and Bodily Injury claims of increasing complexity. You continually support the Team environment and raise your hand to assist others including mentoring junior team members. You have a desire to be part of a diverse, highly engaged and high-performance team.
What To Expect
- Reporting to the Team Leader, Casualty, you are accountable for managing a portfolio of Senior Bodily Injury, Casualty, and General Liability Claims.
- Engage all stakeholders in the effective management of a claim including underwriting and senior leadership.
- Confirming policy coverages, investigating claims to determine liability and quantum.
- Maintaining detailed file records.
- Attending/participating in mediations, pre-trials and settlement initiatives.
- Settle claims directly with claimants and with Plaintiff’s Counsel.
- Direct and Instruct Defence Counsel.
- Mentoring of junior team members.
- Professional, friendly, and courteous in all interactions, whether with customers, co-workers or vendors.
- Perform well in a busy operation and remain calm under pressure.
- Strive to continually push the boundaries of your adjusting experience and personal learnings.
- Team player adaptable to changing environment.
- Strong written and verbal communication skills.
- Ability to work independently.
What You Bring
- University degree, a college diploma or the CIP designation.
- Comfortable and experienced working on Ontario auto BI and CGL claims.
- Minimum 3 years of claims handling experience in Bodily Injury/Casualty Litigation.
- Notable Commercial General Liability Claims handling experience, both Bodily Injury and Property damage.
- A passion for coaching and mentoring junior staff.
- You’re dependable with strong interpersonal skills.
- You have strong communication skills.
- You’re focused on building engagement and culture.
- Proficient in MS Office and strong computer skills.
- Bilingualism in both English and French is an asset.
- Licensed in multiple provinces is an asset.
- Atlantic licensing an asset.
Salary Range: $59,300 - $109,200
High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.
About Us
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. This position is being posted to fill an existing vacancy.
What’s in it for you?
- Hybrid work schedule for most roles.
- Company share ownership program.
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions.
- Paid volunteer days and company matching on charitable donations.
- Educational resources, tuition assistance, and paid time off to study for exams.
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents.
- Wellness and recognition programs.
- Discounts on products and services.
Go ahead and expect a lot — you deserve it. It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion. Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.
As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
Senior Claims Adjuster employer: Definity
Definity is an exceptional employer that fosters a collaborative and inclusive work culture, making it a great place for professionals in business development. With a focus on employee growth, the company offers hybrid work schedules, share ownership programs, and educational resources, ensuring that team members can thrive both personally and professionally. Located in Canada, Definity is committed to diversity and equity, providing unique benefits like paid volunteer days and support for various employee needs, making it a truly rewarding workplace.
