At a Glance
- Tasks: Lead quality management for automotive glass across North America, ensuring excellence and compliance.
- Company: Join NSG Group, a global leader in glass with a collaborative culture.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities across Canada, the U.S., and Mexico.
- Why this job: Make a real impact in the automotive industry while driving quality and innovation.
- Qualifications: 10+ years in quality leadership, preferably in automotive manufacturing.
The predicted salary is between 158316 - 197900 $ per year.
Our Culture: At NSG Group, collaboration sits at the heart of how we work. We strive for excellence in everything we do, empowering our colleagues to deliver quality and innovation while being given the support to find balance. From sharing expertise with our global colleagues to celebrating team successes, we create an environment where everyone can succeed. This strong, supportive culture drives progress and reinforces our position as a global leader in glass.
Role Objectives: The Director, Automotive North America Quality is responsible for the strategic leadership and continuous improvement of the quality management system across the region's automotive glass manufacturing operations, spanning eight plants in the United States, Mexico, and Canada. This role ensures compliance with IATF 16949 and customer-specific requirements, drives a culture of quality rooted in proven quality principles (e.g., Kaizen, Jidoka, Poka-Yoke, Genchi Genbutsu), and serves as the primary regional liaison to customers on open quality concerns.
Primary Duties:
- Own and continuously improve the regional quality management system (QMS) in alignment with IATF 16949, ISO 9001, and applicable customer-specific requirements.
- Lead audit readiness and compliance across all 8 plants, including IATF certification audits, surveillance audits, and internal audit programs.
- Ensure consistent deployment and adherence to corporate quality standards, procedures, and documentation across all North American sites.
- Monitor regional quality performance metrics (PPM, cost of quality, warranty, containment effectiveness) and drive corrective action to closure.
- Champion the application of core quality tools including APQP, PPAP, FMEA, SPC, and MSA throughout the product lifecycle.
- Directly lead, coach, and develop a team of three direct reports, setting clear objectives and providing regular performance feedback.
- Provide functional leadership and mentorship to plant-level Quality Managers across all 8 facilities.
- Build organizational capability by identifying training needs and developing quality talent across the region.
- Foster a culture of accountability, collaboration, and continuous improvement within the quality organization.
- Facilitate regular team meetings, cross-plant knowledge-sharing forums, and calibration sessions to drive consistency across the network.
- Serve as the primary point of contact for customers on open quality concerns, escalations, and containment/corrective action activities across the region.
- Represent the North America quality organization in customer audits, scorecards reviews, and business reviews.
- Partner with sales, program management, and engineering to resolve customer-facing quality issues quickly and transparently.
Continuous Improvement & Problem Solving:
- Apply proven quality principles and lean methodologies (Kaizen, Jidoka, Poka-Yoke, 5 Whys, Genchi Genbutsu) to drive sustainable improvements in product and process quality.
- Lead, teach and support structured problem-solving (8D, A3, 5-Why, fishbone) for chronic and critical quality issues across the plant network.
- Drive standardization of best practices across all 8 plants to reduce variation and elevate baseline quality performance.
Global & Regional Leadership Collaboration:
- Serve as the key North American liaison to the global quality leadership team, ensuring regional alignment with global quality strategy, initiatives, and standards.
- Communicate regional quality performance, risks, and improvement plans to global and regional leadership on a regular cadence.
- Translate global quality directives into actionable regional plans, tailored to local plant needs and customer requirements.
Qualifications Required:
- Bachelor's degree in Engineering, Quality Management, Business, or related technical field required; advanced degree preferred.
- 10+ years of progressive quality leadership experience in automotive manufacturing, with direct Tier 1 supplier experience required.
- Demonstrated success supporting automotive OEM customer relationships and meeting OEM quality/delivery standards.
- Strong people leadership skills, with demonstrated ability to develop teams.
- Strong communication and influencing skills, with the ability to work effectively across cultures, languages, and time zones.
- Ability to travel up to 50% of the time across Canada, the U.S., and Mexico.
Working Conditions: Combination of office and manufacturing plant floor environment. While on the manufacturing floor, may be exposed to conditions including elevated noise levels, dust, and extreme heat; appropriate personal protective equipment (PPE) will be provided and required in designated areas.
Quality Director employer: Default Brand
As a Hot End Production Manager at our Ottawa facility, you will join a company that prioritizes safety, employee development, and continuous improvement in glassmaking. We foster a collaborative work culture where your leadership will inspire others, and you will have access to training plans and skill assessments to enhance your career growth. With a commitment to excellence and a focus on achieving challenging goals, we offer a rewarding environment that values your contributions and supports your professional journey.
