Lead DECIEM's Global Customer Happiness Operations as a Senior Manager and redefine exceptional customer service. This hybrid role is perfect for innovative leaders ready to drive change.
You will spearhead DECIEM's global team, focusing on delivering superior customer service while managing operational metrics from our Toronto office. This managerial role is ideal for leaders who thrive on challenge and are committed to continuous improvement within dynamic teams.
Key Responsibilities:
- Direct the global Customer Happiness strategy across regions
- Track service performance, including resolution times
- Work with cross-functional teams to ensure peak efficiency
- Lead continuous improvement and change management efforts
- Champion the Quality Assurance program for high service standards
Requirements:
- Minimum 6 years of management in customer support
- Expertise in operational KPIs and forecasting
- Exceptional leadership and coaching abilities
- Proven capability in influencing cross-functional teams
- Strong ability to analyze data for decision-making
Elevate customer experiences and operational excellence as part of DECIEM's leadership team.
Global Manager of Customer Happiness Operations in Toronto employer: DECIEM | THE ABNORMAL BEAUTY COMPANY
At DECIEM, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Senior Project Manager in our Global Incubator, you will enjoy a dynamic work environment that encourages professional growth and creativity, while also benefiting from our commitment to employee well-being and development. Join us in our mission to revolutionize the beauty industry, where your contributions will be valued and recognized.
Contact Details:
DECIEM | THE ABNORMAL BEAUTY COMPANY Recruitment Team
