Elevate your career with DECIEM as a Customer Experience Associate Manager. This hybrid role combines logistics management and customer service, ensuring seamless order fulfillment for B2B clients.
As a Customer Experience Associate Manager, you will oversee the entire order-to-cash process, managing logistics, customer interactions, and cross-functional coordination for optimal performance. You will ensure order accuracy, manage fill rate metrics, and work closely with teams across Sales, Logistics, and Finance. Join a rapidly growing brand known for innovation.
Key Responsibilities:
- Manage the full order lifecycle from receipt to delivery
- Ensure accuracy in customer order processing and invoicing
- Communicate proactively with B2B customers on order status
- Collaborate with warehouse teams for timely shipments
- Drive continuous improvement initiatives for customer satisfaction
Requirements:
- 2+ years in supply chain or logistics management
- Strong problem-solving skills and detail orientation
- Excellent communication abilities with diverse teams
- Ability to thrive under tight deadlines
- Experience in a beauty brand is preferred
Become a pivotal part of DECIEM's mission to innovate beauty solutions.
Customer Experience Associate Manager DECIEM in Toronto employer: DECIEM | THE ABNORMAL BEAUTY COMPANY
At DECIEM, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Senior Project Manager in our Global Incubator, you will enjoy a dynamic work environment that encourages professional growth and creativity, while also benefiting from our commitment to employee well-being and development. Join us in our mission to revolutionize the beauty industry, where your contributions will be valued and recognized.
Contact Details:
DECIEM | THE ABNORMAL BEAUTY COMPANY Recruitment Team
