Lead a dynamic customer service team as a Customer Support Operations Manager in Scarborough, ON. Drive operational improvements and enhance the customer experience at our online auction business.
This full-time, permanent role emphasizes hands-on leadership and problem-solving. You will manage a growing team and oversee daily operations while directly influencing customer service strategy. Success in this position requires an in-depth understanding of our auction platform, alongside the ability to coach and mentor team members effectively.
Key Responsibilities:
- Lead and develop a customer service team of 8–10 employees
- Oversee daily customer support and call center operations
- Handle escalated customer issues and high-priority accounts
- Coach and provide feedback to team members
- Monitor performance metrics, service levels, and quality
Requirements:
- Experience as a Call Centre or Customer Support Manager
- Strong leadership skills and proven team-building ability
- Hands-on approach to addressing customer issues
- Comfort with technology and operational processes
- Excellent problem-solving and organizational skills
Become a pivotal force in enhancing our customer support operations and boosting retention.
Customer Support Operations Manager Scarborough in Toronto employer: DBNC Group
Join a dynamic, family-owned business that combines decades of experience with an entrepreneurial spirit, offering you the chance to make a significant impact in a growth-critical role. Our collaborative culture fosters accountability and respect, providing ample opportunities for personal and professional development while working closely with decision-makers. With competitive compensation and a supportive environment, you'll thrive as you drive meaningful change across a diverse portfolio of strategic accounts in Scarborough.
