Drive customer support excellence as a Transportation Customer Solutions Specialist with Day & Ross in Brampton, ON. This full-time position is essential for managing logistics challenges and improving service quality.
In this role, you will act as the primary liaison for client inquiries within transportation logistics. Your responsibilities entail addressing service disruptions, collaborating with various teams, and leading projects that boost customer satisfaction. You will also conduct data analyses to inform management decisions and optimize operational processes.
Key Responsibilities:
- Resolve customer shipment and service issues efficiently
- Manage escalated client interactions and provide solutions
- Engage with cross-functional teams for process enhancements
- Participate in initiatives to improve service metrics
- Utilize reporting tools to monitor service performance
Requirements:
- Bachelor's degree in Business or related discipline
- 5+ years in the transportation and logistics sector
- Certified project management experience preferred
- Strong background in customer service within logistics
- Knowledge of compliance standards and regulations
Utilize your expertise in logistics to enhance client experiences at Day & Ross in Brampton.
Transportation Customer Solutions Specialist in Brampton employer: Day & Ross
At Day & Ross, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values teamwork and individual contributions. As a Logistics Specialist in Hartland or Fredericton, you'll enjoy the benefits of a hybrid work environment, opportunities for professional growth, and the chance to be part of a company recognized as one of Canada's Best Managed Companies. Join us to build meaningful customer relationships while working in a dynamic and results-driven atmosphere.
