Lead customer retention at Datmos as a hybrid Product Owner for CRM. Your strategic insights will drive engagement and increase Customer Lifetime Value across various e-commerce platforms.
You will work closely with the VP of Digital Strategy to create impactful CRM solutions. This role will require strategic foresight in managing complex client requirements while prioritizing automation efforts to maximize business outcomes.
Key Responsibilities:
- Set and track key retention metrics
- Build and prioritize a data-led CRM roadmap
- Manage backlog based on growth strategies
- Facilitate workshops for customer insight discovery
- Collaborate with tech leads on CRM implementation
Requirements:
- 6+ years in Product Ownership and CRM Strategy
- 3+ years in agency environments
- Advanced knowledge in relevant Martech tools
- Ability to analyze data for effective strategies
- Bilingual in English and French
Join Datmos to innovate customer loyalty and retention strategies in a collaborative environment.
Hybrid Product Owner, CRM & Retention in Ottawa employer: Datmos
At Datmos, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our team of over 100 certified experts is dedicated to helping you reach your full potential through continuous learning opportunities, including access to certifications while being paid. With a strong focus on work-life balance, flexible work arrangements, and comprehensive health benefits, Datmos has been recognized as one of the best workplaces in Canada, making it an ideal environment for passionate professionals looking to make a meaningful impact in the eCommerce space.
