At a Glance
- Tasks: Build impactful customer relationships and drive cybersecurity platform adoption.
- Company: Join Darktrace, a leader in cybersecurity innovation.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic remote environment with a focus on collaboration and customer advocacy.
- Why this job: Make a real difference in customer cybersecurity success while working with cutting-edge technology.
- Qualifications: Fluent in French and English with 3+ years in a technical, customer-facing role.
The predicted salary is between 82800 - 101200 $ per year.
Elevate customer cybersecurity success as a Technical Success Manager at Darktrace, fluent in French and English.
This remote role focuses on building impactful customer relationships and driving platform adoption.
As a Technical Success Manager at Darktrace, you will partner with security and IT stakeholders to facilitate the transition from deployment to active use.
Your expertise will help customers reduce risk and achieve measurable results by utilizing detailed technical success plans, understanding workflows, and tracking engagement metrics.
You will also work closely with cross-functional teams to ensure the customer's adoption journey is smooth and effective.
Key Responsibilities
- Build trusted relationships with security and IT teams
- Create actionable technical success plans for customers
- Identify valuable use cases for daily operations
- Spot adoption gaps and retention risks proactively
- Guide transition from deployment to active use
Requirements
- Fluent in French and English
- 3+ years in a technical, customer-facing role
- Understanding of enterprise cybersecurity and cloud environments
- Strong communication and presentation skills
- Familiarity with customer success platforms advantageous
Harness your technical expertise and customer advocacy to drive success at Darktrace.
Technical Success Manager – Remote in Ottawa employer: Darktrace
At Darktrace, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through our investment in skills development and learning opportunities, ensuring that every team member can thrive in their role and beyond. With comprehensive benefits including 100% medical, dental, and vision insurance, as well as a supportive environment that values collaboration and innovation, working with us means being part of a forward-thinking team dedicated to making a meaningful impact in the cybersecurity landscape.
